
customer relations Jacksonville, FL
Job description
Under supervision from a supervisor or manager , the Customer Service Representative provides clerical support as it pertains to the warehouse, transportation, inventory, or general offices.
About the position:
- Consistent pay: $20.00/Hour + 1.00 shift premium
- Schedules: Monday - Friday 3:30 pm - 12:00 AM
- Strong Safety culture, including safe and reliable equipment, paid training
- Stability and growth opportunities
- Competitive benefits package, vacation & PTO in the first year!
- Weekly pay, direct deposit is available!
- High school diploma or equivalent
- Experience as a clerk in a warehouse/distribution environment performing duties such as transportation coordination, inventory, shipping/receiving, coordinating with various carriers, vendor and customers strongly preferred
- Has the ability to make quick, reliable decisions that represent both the customer and Ryder
- Has strong written, organizational, and verbal communication skills
- Intermediate knowledge of MS Office products (Excel, Word, and PowerPoint)
- Knowledge of WMS systems preferred
- Experience operating forklift equipment preferred
- Equipment certification may be required
- Performs adminstrative tasks for area or shift
- Maintains filing systems and documents per Standard Operating Procedure (SOP)
- Interacts with customers and contractors, answering questions regarding shipment times, product cuts, loads not picked up by the carrier, and damage claims
- Coordinates processing of export orders, filling out export paperwork, generates export labels, maintaining export paperwork
- Processes returns in Warehouse Management System (WMS) and maintains paperwork
- Pallet management: orders CHEP and white wood pallets for the site, conducts reconciliation of pallet count, researches large pallet system variances
- Using the location's WMS system, updates area or shift metrics as needed
- Additional duties as assigned, overtime as needed
