customer relations Sheffield, England
Job description
Job reference number 296922
Customer Service Advisor - Recruitment- Sheffield (Hybrid)
Salary upto £23,857
Annual bonus potential
Company pension scheme with highly competitive contribution rates
Generous annual leave offering of 26 days, plus bank holidays, increasing to 28 days after 5 years service and 30 days after 10 years service.
Full time
Permanent
Royal Mail, Sheffield Delivery Office Pond Street, Sheffield S1 1AA
At Royal Mail we’ve served our communities for over 500 years, helping to lead and transform the postal delivery market on a global scale. Our journey to improve never stops, and that’s where we need you.
Are you a proactive individual with end-to-end recruitment experience? Do you have strong customer service skills and are confident when working with senior stakeholders? If so, we would love to hear from you. We need someone who has the skills, energy, and ambition to be part of Royal Mail’s change story! Interested? More details and how to apply can be found below.
Reporting into the Team Leader, you will deliver recruitment within a centralised recruitment service, to agreed service standards, in order to ensure optimal resourcing of vacant roles across Royal Mail Group.
This is a hybrid working role which offers fantastic flexibility with only 1 day required in the Sheffield office per month. However, there will be occasional mandatory office days to suit business needs.
About the role
You will deliver an end-to-end recruitment service, from responding to a requisition that has been raised by a hiring manager in the recruitment system, to the point of verbal offer to an appropriate candidate. This role offers great opportunities for progression and sits within a team that welcomes fresh ideas and strategies.
You will also:
- Answer candidate and hiring manager queries, solving or escalating them through to successful conclusion
- Maintain accurate records on all recruitment systems
- Ensure 100% compliance with the agreed recruitment process
- Manage customer relationships – both Hiring Manager, internal applicant and potential employees throughout the recruitment lifecycle.
- Ensure that areas for improvement are spotted quickly and actioned
- Understand and comply with legal requirements and Royal Mail policies regarding recruitment
- Maintain an audit trail and keep data confidentiality at all times
We don’t expect every candidate to meet the full criteria for the role. If your experience looks a little different from the job requirements, but you feel you have the relevant skills to bring value to the role, we’d love to learn more about you. Please see ideal skills and experience listed below:
- Experience of working within a recruitment environment
- Excellent interpersonal, telephone and written skills
- Self-motivated with the ability to problem solve
- Strong desire to deliver excellent outcomes for the customer, prioritise workloads and hit team related targets
- Ability to question and analyse data
- Excellent time management and organisational skills so you are able to juggle conflicting priorities and escalate where appropriate
- Numerically competent with good computer and analytical skills, including Excel
- Able to establish and maintain excellent working relationships with all Royal Mail colleagues
Extra Benefits
- Generous holiday entitlement of 26 days (plus bank holidays), increasing with years completed service
- Company pension scheme with competitive contribution rates
- RMG Share Schemes - partnership and matching share offer
- Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
- Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
- Supportive and generous company sick pay
- Access to our Feeling First Class service, providing both mental and physical wellbeing support
- Lifestyle benefits - You can purchase a car, bike, home technology or mobile phone, or choose from a range of health benefits and insurance products. You make regular payments from your salary, and so could save on tax*.
- Financial support - information and services to help you manage debt and grow your financial knowledge, with debt consolidation & savings plans*
- Your peace of mind with - Healthcare CashPlan, Dental Cover, Additional Life (life insurance) & Additional Life Partner, Hospital & Death Benefit Plans; Voluntary Critical illness & Voluntary Critical illness Partner
- Free & discounted RMG products - free keep safe & redirection, partner discounts
- Free stamps at Christmas
- Available only to perm employees
Your career in safe hands
At Royal Mail we value our people and we want our people to be proud to work for our businesses.
We have the assets, the infrastructure and the scale that others don’t, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. We are responsible for the largest B2B customer database in the UK and are one of the largest employers in the UK, providing one in every 194 jobs.
An operation of this size needs a strong support network, and the HR, Legal, Finance, IT, Risk & Governance, Customer Experience, Sales & Marketing departments are all integral to helping us to utilise the latest technology and business approaches to optimise, automate and digitise our operations.
Royal Mail is a forward thinking, innovative organisation, that is also committed to reducing emissions and improving air quality in our communities. This includes investing in technologies such as electric vehicles, drones, alternative fuel trucks and energy improvements to our estate.
Next Steps
The next stage of the selection process will be a virtual interview consisting of competency based and role specific questions. We plan to hold interviews w/c 31st July.
Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people.
Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.
We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.
Closing Date:Friday 21st July 2023 .Please note, this advert may close early if the appropriate number of applications has been reached.
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