customer relations High Wycombe, England
Job description
Customer Services and Sales Manager – On Target Earnings £31,000 - £50,000
IWG is the world’s global market leader in hybrid working and we offer an unparalleled platform that supports many thousands of businesses and over 8 million customers in over 120 countries. With an emphasis on technology and product innovation IWG offers flexible and sustainable work solutions to professionals of all kinds whether working from home, on the road, in hubs, in regional / local offices or at collaborative headquarters. With a growth rate of 30% year on year, IWG is set to expand its network to 30,000 locations over the next decade.
IWG is already four times the size of their nearest competitor. In the next 12 months, IWG is on track to add a
thousand new buildings to the network. Strategically we firmly believe that global network coverage will be the key differentiator in years to come.
IWG customers include 80% of the Fortune 500 with household names including Google, Amazon, HSBC and BMW plus thousands of fast growing and start-ups. They all are increasingly searching for the flexibility and choice that we can deliver through our extensive portfolio of brands, including Regus, Spaces, HQ, Signature and The Wing. All brands and operations in 42 languages over six continents and every time zone.
In a world where businesses are quickly shifting to hybrid work, IWG are pioneering the workspaces of tomorrow.
Customer Services and Sales Manager : What will you be doing?
Our workspace offers busy professionals the perfect place in which to work, engage and be productive. Equipped to cater for their every need, they are built creatively, with the latest technology to support even the most hectic of working demands. You will be critical to making our centers run like clockwork. Our buildings may be beautiful, and the tech top-notch, but it is people like you who really complete the experience running the workspace and the team, thereby helping our customers run their business.
What you’ll need…
Passion: customer service is at the heart of what we do so you should have passion for interacting with a diverse mix of customers and their guests. We offer a comprehensive induction and lots of sales training after that so we will consider people from a range of backgrounds if you can bring your passion and positivity to every day!
Curiosity: You, and your team, will help existing and new customers with their business requirements and questions so curiosity and flexibility will ensure your career starts here.
Pride: Often the first person that future customers interact with, you will be the ‘face’ of IWG. Knowing your
products and services to welcome new customers into our workspace is key.
Drive: Working with your team, your collective drive for success will deliver results for our customers, for you and
for IWG. With hundreds of career opportunities, your enthusiasm for greater things will match our values,
Ownership: you will be responsible for delivering a world class service to your customers and make sure the quality of the workspace is perfect at all times.
Sales engagement: you will receive the enquiries from new customers via our sales hub and , following the IWG sales process which you will have training on, you will welcome new customers into your workspace. Retaining the customers you have in your workspace is also a priority creating an exciting community of people having a great day at work.
What’s in it for you…
- A comprehensive induction and ongoing training to help you settle into your new career
- Lots of variety and new challenges - no two days are the same
- Dynamic working environments, with committed teams to build great relationships with customers
- Generous benefits and salary steps to underpin your career
- Customer service-related bonuses and incentives
- We are a truly global business with 3,400 locations in 120 countries. This means we can offer continual development and opportunities for progression including international mobility.
- A truly diverse and inclusive workforce
- Work/Life balance - standard business hours (Monday to Friday)
IWG is driving & changing the future of work.
