customer relations Remote
Red Label Vacations
Full Time
Remote
10.56 - 12.04 CAD Today
Job description
GROW YOUR CAREER
Position: Customer Support Agent
Status: Full Time
Department: Web Reservations
Reports to: Manager, Customer Support, Retail & Web
Location: Remote
The Opportunity
If you have a great passion for vacation planning, and are a natural when it comes to customer service and making someone’s day – this is the role for you!
How You Will Be Spending Your
Web Reservations
- Process internet bookings
- Re-book customers if required
- Queue all Sabre bookings
- Assisting customers with inquiries such as baggage, documentation, seat selection etc.
- Selling Insurance or Vendor products
- Answering calls trying to trouble shoot website issues
- Assisting clients with payment options such as Deposit, Full Payment, Future Travel Credit, Gift Cards, Direct Deposit
- Assist customers in purchasing their travel product
Data Entry – Finance
- Confirm and input, modify credit card payment and invoices in Clientlinq software
- Add all pricing into Clientlinq software
- Service / Resolve all files that are returned with price and or credit card discrepancies
- Sending invoices to client
Customer Service
- Answer incoming telephone inquiries, emails
- Contact customers via email or phone with pricing or credit card issues
- Courtesy calls
- Interact with 3rd party vendors, tour operators via email and telephone
- Send E-tickets to all pending customers
- Other duties as assigned
The Skills, Experience and Requirements You Need to be Successful
- Microsoft Knowledge – Outlook, Word, Excel
- GDS - Sabre
- Superior customer service skills
- Excellent problem solving skills
- Data entry speed and accuracy required
- TICO (Ontario) / OPC (Montreal) asset
Job Types: Full-time, Permanent
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
Schedule:
- 8 hour shift
Experience:
- Travel industry: 1 year (preferred)
- Call centre: 1 year (preferred)
- Sabre: 1 year (preferred)
Language:
- French (preferred)
Licence/Certification:
- TICO / OPC certification (preferred)
Work Location: Remote
