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Job description

GROW YOUR CAREER

Position: Customer Support Agent
Status: Full Time
Department: Web Reservations
Reports to: Manager, Customer Support, Retail & Web
Location: Remote

The Opportunity

If you have a great passion for vacation planning, and are a natural when it comes to customer service and making someone’s day – this is the role for you!

How You Will Be Spending Your

Web Reservations

• Process internet bookings
• Re-book customers if required
• Queue all Sabre bookings
• Assisting customers with inquiries such as baggage, documentation, seat selection etc.
• Selling Insurance or Vendor products
• Answering calls trying to trouble shoot website issues
• Assisting clients with payment options such as Deposit, Full Payment, Future Travel Credit, Gift Cards, Direct Deposit
• Assist customers in purchasing their travel product

Data Entry – Finance

• Confirm and input, modify credit card payment and invoices in Clientlinq software
• Add all pricing into Clientlinq software
• Service / Resolve all files that are returned with price and or credit card discrepancies
• Sending invoices to client

Customer Service

• Answer incoming telephone inquiries, emails
• Contact customers via email or phone with pricing or credit card issues
• Courtesy calls
• Interact with 3rd party vendors, tour operators via email and telephone
• Send E-tickets to all pending customers
• Other duties as assigned

The Skills, Experience and Requirements You Need to be Successful

• Microsoft Knowledge – Outlook, Word, Excel
• GDS - Sabre
• Superior customer service skills
• Excellent problem solving skills
• Data entry speed and accuracy required
• TICO (Ontario) / OPC (Montreal) asset

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Vision care

Schedule:

• 8 hour shift

Experience:

• Travel industry: 1 year (preferred)
• Call centre: 1 year (preferred)
• Sabre: 1 year (preferred)

Language:

• French (preferred)

Licence/Certification:

• TICO / OPC certification (preferred)

Work Location: Remote