customer relations High Wycombe, England
Job description
My client is looking to recruit a Customer Service Executive to join their team in High Wycombe.
Duties include, but are not limited to:
- Answer and deal with incoming telephone calls promptly and professionally utilising company CRM system
- Examine and investigate tasks and individual accounts.
- Maintain tasks and ensure the adherence to company process & procedures.
- Liaising with 3rd parties and all necessary departments to bring about a prompt resolution.
- Maintaining a positive working relationship with customers
- Co-ordinating dialogue and input from team members at all levels to meet customer needs.
- Deal with incoming invoice queries as and when they arise.
- Ensure that all work is carried out in accordance with operational procedures.
- Work within a team and manage own workload.
- Deliver excellent customer service.
Candidates must have good planning and organisational skills and be able to demonstrate excellent customer service skills and telephone manner. Being self motivated with great attention to detail will be key to success.
In return, you will be given a basic salary of between £22,000 – £25,000 per annum dependent on experience with staff benefits and incentives including bi-annual staff parties, off street parking and pension contributions.
Purple Panda Recruitment Ltd (Company Number 11505752) Is a UK based Recruitment Agency. We operate an equal opportunities policy of treating all employees, clients and candidates equally regardless of race, colour, ethnic origin, nationality, national origin, religion or belief, gender, sexual orientation, age, marital or civil partnership status or disability. Due to the high volume of CVs received we do not provide individual feedback on applications. If you are not contacted within 5 working days of submitting your CV please assume your application has been unsuccessful. For further feedback please contact us directly.
Job Types: Full-time, Permanent
Salary: £22,000.00-£25,000.00 per year
Benefits:
- Casual dress
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
- No weekends
Work Location: In person
