customer relations Norfolk, VA
Job description
We were founded on the principles of passion, high performance, innovation, and development. Working with a multitude of different clients across the nation, we have found that taking a personalized approach and cultivating the relationships between clients and their customers has proven to be most successful.
Our impressive Customer Service team is comprised of talented individuals who pride themselves on their unrelenting work ethic, positive can-do attitudes, solution-focused mindsets, and desire to grow. These characteristics make it possible to build steadfast relationships with exclusive clientele. As the Customer Service Representative, you will be a leading component to driving customer satisfaction by establishing genuine rapport, providing product information that addresses and solves a customer’s need, and facilitating the order process with ease, efficiency and transparency.
Core Customer Service Representative Responsibilities:
- Work with customers to provide pertinent information regarding purchase orders, upgrades, contract renewals, and answer questions effectively to ensure high customer satisfaction ratings
- Develop an unparalleled knowledge of all our clients’ products and services to better educate customers, answer questions, and provide effective solutions to unique and individualized problems
- Collaborate with other Customer Service team members to better strategize for the overall success of the team and the client profit margins
- Understand and interpret customer needs with the ability to apply information taught from other Lead Customer Service Representatives to personalize specific product packages
- Support other entry-level sales professionals to help identify additional areas of opportunity for our clientele, to boost the customer pipeline, while maintaining a sincere and compassionate demeanor
- Communicate cross-functionally with upper management and the compliance team to ensure the proper protocols are maintained when working with consumers and our high-valued clients
Customer Service Representative Requirements:
- 1 year of experience in a Customer Service role, hospitality, retail sales, or related industry experience preferred
- A natural competitor that works well in a team environment driven by goals
- The ability to communicate in an empathetic and professional manner with clients, customers, and other entry-level associates
- Possession of a solution-oriented mindset and is quick to adapt to changes in consumer and business needs
- Maintain a great attitude and infectious positivity in a people-focused industry, especially faced with challenges from our customers and specific targets to meet
Job Type: Full-time
Pay: $750.00 - $1,200.00 per week
Shift:
- Day shift
Weekly day range:
- Monday to Friday
- Weekend availability
Work Location: In person
