customer relations York, England
Job description
An exciting opportunity within the health and fitness industry has arisen for a Polish Speaking
Customer Service Advisor & Office Administrator
The successful candidate will provide the highest level of customer service support making sure customers are dealt with in a timely and professional manner.
Due to a company branch being located in Poland, the ability to speak communicative English and Polish is fundamental.
The Candidate:
We are looking for someone with previous experience in a similar role and a good understanding of the health industry and dietary supplements. However, we would consider candidates with no supplement knowledge as long as they possess extensive customer service and admin experience.
Key Responsibilities:
- Promptly answering telephone/emails & responding to customer requests in a timely manner
- Liaise with logistic providers to ensure smooth shipping and transport processes
- Respond to and monitor customer feedback
- Examine & process damages, shortages, returns and credit claims
- Deal with administrative requests and queries from senior managers
- General admin duties
Requirements:
- It is essential to be a polite and well-mannered individual
- Ability to work under pressure and meet deadlines in a timely manner
- Competent enough to work autonomously or in a team
- Multi-task, prioritise and manage time effectively
- Strong problem-solving skills
- Structural and planning skills
- Outstanding written and verbal communication skills (Polish and English)
- Provide a high level of accuracy, attention to detail and deliver excellent customer service
- Computer literate
Experience and Competencies:
- Preferably relevant work experience
- Experience with office software
- Excellent communication skills (Polish and English)
In Return:
- Competitive salary depending on skills and previous experience
- Working for a well established company
- Free products from our offer
- Significant employee discount for health supplements
- Private health insurance
Job Type: Full-time
Salary: £23,000.00-£26,000.00 per year
Benefits:
- Casual dress
- Company pension
- Employee discount
- Free parking
- On-site parking
Schedule:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- York: reliably commute or plan to relocate before starting work (required)
Experience:
- customer service: 1 year (preferred)
Work Location: In person
Reference ID: PCCSO
About Power Body Nutrition
Revenue: Unknown / Non-Applicable
Size: Unknown
Type: Company - Public
Website: www.powerbody.co.uk
