customer relations Telford, England
Plan.com
Full Time
Telford, England
22000 - 12.04 GBP ANNUAL Today
Job description
About the role
Due to our rapid and accelerating growth, plan.com is looking to recruit Customer Services Executives to join our fast-paced department.
Working hours are 10am to 6pm Monday to Friday.
Responsibilities include, but are not limited to;
- Developing and using their customer services expertise to identify and resolve customer queries in a timely manner
- Handling inbound and outbound calls to our customers, responding to a diverse range of problems and requests
- Achieving individual, and contributing to department, SLAs and KPIs ensuring value added service to our customers
- Identifying risks and opportunities for improvement, delivering simple, effective ways to improve the service we offer to our customers
- Escalating issues where appropriate to the Customer Services Manager
- Ensuring that all customers experience an exceptional level of service
Key skills/attributes;
- Excellent communication skills on all levels
- Ability to work on own initiative as well as part of a team
- Sound numerical skills
- Sense of urgency and the ability to work in a fast-paced office environment
- Deadline focused with ability to prioritise tasks
- Flexible and multi-tasking ability to produce results
- Excellent knowledge of Microsoft Office, especially Microsoft Excel
What's in it for you?
- Being the Second Best Mid-Sized Company to Work For and the Number 1 Best Telecom's Company to Work For in 2021 is a glowing representation of what a great team we have here and the fantastic company culture we have built.
- We have an excellent staff retention record and an upbeat, motivated workforce.
- Competitive salary plus uncapped commission
- Regular staff incentives
Job Type: Full-time
Salary: £22,000.00 per year
Schedule:
- Monday to Friday
Ability to commute/relocate:
- TF3 4LY.: reliably commute or plan to relocate before starting work (required)
Work Location: In person
