customer relations Portsmouth, South East England, England
Job description
June Start
We are an independent, family-run furniture retailer based in Farlington, Portsmouth looking to hire a new Online Customer Service Administrator. We are a small team with a friendly workplace environment and are currently looking to expand as our business grows. This role is varied and offers the opportunity for you to bring your own skills and interests to your work wherever possible. We also offer a relaxed office environment with no dress-code.
The role will involve answering customer queries and advising about our products and services over the phone, via email and through live chat, liaising with our warehouse team and third-party affiliates to ensure the smooth running of operations, as well general administration duties.
As we are an online store, you will be the first point of contact for our customers so it is essential that you understand the importance of providing excellent customer service, and can communicate effectively both over the phone and online.
Role & Responsibilities
- Answering customer queries and advising about our products and services over the phone, via email and through our ‘live-chat’ function
- Liaising with our warehouse team and third-party affiliates to ensure the smooth running of operations
- Responding to online customer reviews
- General administrative duties
Essential Qualities & Qualifications
- Minimum 1 year customer service experience
- Excellent communication skills, both on the phone and online
- Organised, proactive and able to prioritise effectively
- Ability to work well both independently and as part of a team
- Friendly and approachable with a positive attitude and a good sense of humour
- Reliable
Full-time - 37.5/40 hours a week Monday-Saturday (5 day working week)
Part-time - 15/20 hours a week Monday-Saturday
Please note that we are located in an industrial estate based in Farlington which can provide difficulty when using public transport, please take this into consideration before applying!
As we expand further, our goal is to have a strong and committed team as we transition through to the next level.
Our ideal candidate would be a hard working individual who is able to complete their tasks as well as working well with a humorous, light-hearted, family orientated team.
We are a family-run business and we expect that mentality to be given by all members of the team. Please only apply if you are an all in type of person as anything less would not work with us.
Must be qualified at GCSE level in English Language and Maths and have experience in a customer service and admin role.
We do have a four-legged furry member of the team so please bear this in mind if you are allergic to or don’t like dogs!
Please apply with a short cover letter explaining why you think you are right for this position and what skills you could bring to the company. No applications will be taken further without a personal cover letter.
Please apply and contact our team via Indeed only.
No Agencies Please!
Job Type: Full-time £11.00
Salary: From £20,000.00 per year
Job Types: Full-time, Part-time
Part-time hours: 37.5 per week
Salary: From £20,000.00 per year
Benefits:
- Casual dress
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- administration: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
Expected start date: 30/06/2023
