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Job description

40-hours per week

Variable 8 hour shift between 7:30am-8pm

Summary:
Customer Service Representative 2 schedules, registers and receives patients according according to established policies and procedures, in a professional and courteous manner.

Responsibilities:
1. Schedules radiological exams in Soarian scheduling system according to established policies and procedures.

2. Registers patients in Invision, obtaining accurate demographic and financial information.

3. Verifies insurance benefits, scripts, pre-certification and authorization for services as necessary.

4. Performs reception and patient check-in functions, according to established policies and procedures.

5. Ensures work area is clean and well stocked, and office equipment is functioning properly.

6. Projects a positive and professional image exceeding Danbury Hospital behavioral competencies and department standards.

7. Adheres to Department standards for Service Excellence.

Required:
Alpha/numeric data entry required. Knowledge of computer systems.

Minimum Experience:
three years

Desired: Invision, Cerner, Soarian, Document Imaging, PACS and Stentor systems. Knowledge of radiology exams, insurance.

Location: Ridgefield-901 Ethan Allen Hwy

Work Type: Full-Time

Standard Hours: 40.00

FTE: 1.000000

Work Schedule: Day/Eve 8

Work Shift: Variable 8 hour shift between 7:30am-8pm

Org Unit: 619

Department: RDI

Exempt: No

Grade: U4

Salary Range: depending on years of experience

$17.00 - $24.00 Hourly

Education:
Essential:

• HS Graduate or Equivalent

Working conditions:
Essential:

• Significant manual skills / motor coord & finger dexterity
• Little or no potential for occupational risk
• Sedentary/light effort. May exert up to 10 lbs. force
• Generally pleasant working conditions.

EOE, including disability/vets.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact Human Resources at 203-739-7330 (for reasonable accommodation requests only). Please provide all information requested to assure that you are considered for current or future opportunities.