customer relations Preston, North West England, England
Job description
Customer Service Assistant – Student Accommodation
Based at: Canterbury Hall, PR1 1AL
Hours: 37.5, between weekday hours of 8am - 8pm
Start date: tbc, with a three-month probationary period
So, who are Nurtur Student Living?
Nurtur Student Living is a mult-award winning student accommodation operator, with a strong focus on the wellbeing of Nurtur residents.
Canterbury Hall, Preston, opened its doors in 2018, and was followed by Nurtur Student Living’s flagship property, Nurtur House, in Sheffield in September 2020. We have rapid expansion plans to deliver 11 sites in 5 years, across the UK. This is a fabulous time to join us and have a real impact on our success.
Our mission is to provide a welfare-centred, 5* quality student home-from-home experience for all our residents, providing not just a place to live, but an inspiring environment that allows students to thrive. Our business holds student welfare needs at its absolute core.
The job role
- Provide a first-class service to our residents, third parties, and partners visiting Canterbury Hall.
- Deliver on the company sales leasing plan, providing support on sales activity including conducting property viewings.
- Dealing with enquires and queries, both from current and potential residents via a variety of contactable means.
- Assisting with room inspections and in the general upkeep of the property
- Work with the marketing team in the delivery of the social calendar.
- Promoting the very best of health and safety practice and procedures.
- Any other reasonable tasks we consider appropriate, commensurate with the role.
About you
- An engaging team player, well-versed in multitasking roles and using own initiative.
- Adaptable and able to keep calm during challenging situations.
- Competency in use of in-house systems (training will be provided) and Microsoft office.
- Customer focused, committed to high-standards and pushing-through on difficult tasks.
- A flexible attitude to work, well-organised, taking ownership of own workload.
- Driven to deliver on the company values and standards, with the highest integrity.
If you think is the right role for you, we would love to hear from you today!
Due to the number of applications that we receive, if you have not heard from us up to a week after the closing date, please assume that on this occasion your application has not been successful.
Equal Opportunities
Nurtur Student Living is an equal opportunities employer. For our statement on this, please visit:
https://nurturstudentliving.com/equality-diversity-commitment-policy/
Job Types: Full-time, Permanent
Salary: From £10.42 per hour
Benefits:
- Company events
- Company pension
- On-site gym
- On-site parking
Schedule:
- Day shift
Supplemental pay types:
- Yearly bonus
Experience:
- Customer service: 3 years (preferred)
Work Location: In person
