customer relations

customer relations United Kingdom

Nuffield Health
Full Time United Kingdom 42000 - 37600 GBP ANNUAL Today
Job description

customer

HEAD OFFICE
Customer Experience Manager (Multi-site)

Customer Experience Manager (Multi-site)

St Albans FWC/Hemel Hempstead FWC | Operations Management | Permanent contract | Full time

From £37,600 - £42,000 + fantastic benefits - Dependent on experience

40 hours per week

Nuffield Health, the UK's largest healthcare charity and for over 60 years, we've been working to make the UK fitter, healthier, happier and stronger. We do this through our family of 31 award- winning hospitals, 112 fitness and wellbeing clubs, healthcare clinics and over 200 workplace wellbeing services. As a charity, we don't answer to shareholders. We invest all our income back into our services, and into pioneering improvements in care so more people can benefit.

Nuffield Health have an exciting opportunity for a Customer Experience Manager to contribute to our purpose to build a healthier nation by defining our customer experience strategy, through ensuring a deep understanding of our current and prospective customers and ensuring that we put the customer at the heart of all our decision making.

As our Customer Experience Manager you will;

Set standards for customer experience across the whole customer journey
Work with Business Insights to ensure that the customer feedback and insights are collected and presented in a useable format
Set measurement framework for lead and lag indicators of customer experience
Liaise with stakeholders across the business in support of key performance outcomes

To be successful, the Customer Experience Manager needs to be naturally collaborative, work well with others and influence using verbal and written communication along with having;

Honours degree or equivalent of knowledge acquired through experience, other qualifications and training/development.
Demonstrable knowledge, skills and experience in the field of Customer experience and Customer Journey design.
Good understanding of developing trends in customer experience, expectations and segmentation.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. With a cycle to work scheme, gym membership, private healthcare and more – at Nuffield Health, we’ll take care of what’s important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.

It starts with you.

customer relations
Nuffield Health

www.nuffieldhealthcareers.com
London, United Kingdom
Steve Gray
Unknown / Non-Applicable
10000+ Employees
Non-profit Organisation
Healthcare Services & Hospitals
1957
Related Jobs

All Related Listed jobs

Nights Team Member
Premier Inn Belfast, Northern Ireland 11.42 GBP HOURLY Today

As the go-to for our hotel overnight guests, use your calm personality to ensure their safety and your customer service skills to help them rest easy and get

Care Assistant
Kenton Hall Care Home Newcastle upon Tyne, England 10.62 GBP HOURLY Today

You will assist residents to carry out their activities of living e.g., dressing, eating and bathing. As well as welcoming private residents we work closely

Art & Photography Technician
White Rose Academies Leeds, England 19159 - 19863 GBP ANNUAL Today

To contribute to key objectives of the Academy Development Plan, Raising standards of achievement by providing high quality technical and creative support to

Photographer (6 month FTC)
Bonhams London, England 23900 - 25000 GBP ANNUAL Today

Ability to adapt to changing production schedule and organize photography time to ensure deadlines are meet without supervision.

Customer Assistant Foods Kingsditch
M&S Cheltenham, England 19148 - 22860 GBP ANNUAL Today

To deliver a great shopping experience for their customers, putting customers before task every time. Serve our customers efficiently and brilliantly well on