Job description

Nineteen Recruitment is a multi-award winning, independent recruitment agency that specialises in the recruitment and provision of temporary and permanent staffing for the Education, Social Care, and Public Sectors.

We are delighted to be working with a local authority client, recruiting on their behalf for a Customer Service Advisor, a role that is available on a full time basis until March 2024.

This is an ongoing role commands a standard hourly rate of £10.79 per hour.

Job Description

• Provide accurate information on all employer and partner services on both routine and complex issues.
• Assist the Customer Services Officers and Team Coaches in the day-to-day provision of the front line service through face to face, telephone, self-service and e-based contacts.
• Deal effectively with customers service requests, answering queries, giving advice covering the full range and partner services and managing the progress of each enquiry through all stages to its conclusion (where applicable)
• Support the capture of corporate complaints, comments, compliments and suggestions from customers using the employers Customer Relationship Management system and following the relevant adopted policies and procedures
• Collection and validation of information to assist Customer Services Officers in a quick and accurate service provision including the prevention and detection of benefit fraud
• Represent the customers best interests in seeking expert or specialist advice from services inside and outside the employer
• Maintain up-to-date records and knowledge of the Policies and Procedures required to provide the effective processing of service requests, enquiries and complaints
• Schedule appointments for customers where necessary and follow up to ensure requests for service are followed through to conclusion
• Assist customers in locating information stored in computerised and manual formats including the processing of payments as required
• Participate in corporate working, in particular in order to achieve the corporate objectives and personal development aims.
• Share all relevant and useful information with others in the team and keeps everyone up to date with the latest developments
• Proactively co-operates with others to achieve targets set for group, participates in teamwork and supports team decisions.

Who are Nineteen Recruitment?

Nineteen Recruitment are an ethical and honest recruitment company that specialises in Education, Social Care and Public Sector recruitment. Nineteen has strong relationships with schools, social care settings and all the local authorities across the North East, matching appropriately skilled and experienced candidates to their vacancies. Nineteen is passionate about delivering a high standard of candidate care, ensuring candidates feel well supported when either at work or seeking work.

Advantages of working via Nineteen Recruitment:

• Weekly pay paid via a PAYE equivalent model (at no cost to worker)
• Excellent level of support from the agency whilst you're in role
• Agency support with ongoing training / refresher training needs
• A point of contact between the worker and the client/place of work
• Offers the ultimate in flexible working
• You will be kept informed of any new and relevant work opportunities coming up in the future

Registration with Nineteen Recruitment is subject to satisfactory vetting procedures including Enhanced Disclosure; DBS registered to the online update service are welcomed.

Nineteen Recruitment is committed to equal opportunities and as such no applicant or worker will receive less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race or employment status.

Job Types: Full-time, Temporary contract

Salary: £10.79 per hour

Schedule:

• Monday to Friday
• Weekend availability

Education:

• GCSE or equivalent (required)

Work Location: In person

About Nineteen Recruitment

Revenue: Unknown / Non-Applicable
Size: Unknown
Type: Company - Private
Website: www.nineteenrecruitment.com