customer relations Hemel Hempstead, England
Job description
About The Role
Are you looking for a new Customer Service Team Manager role, offering remote working, training?
We are currently recruiting Team Manager to help support taking our applicants through their onboarding journey with NHS Professionals.
Work from home / hybrid role
£24,720 per annum
37.5 hours per week, Monday to Friday
Please note, that you will be expected to attend either our Hemel Hempstead or Leeds based office on your first two days. (Overnight stay and travel expenses will be paid)
Supporting over 180,000 members, our customer service teams are trained to provide the very best experience. Whether queries via live-chat or speaking to customers over the phone, we are committed to providing outstanding customer support, every time
Join us and you’ll be part of a customer-focussed community, receiving first-class training, and exceptional career development opportunities, within a culture truly driven by care.
So, if you are passionate about great customer service, have demonstrable experience of working to targets and want a career where you can make a difference, apply today!
About The Candidate
- have experience managing a team
- have a great eye for detail
- experience with managing work force manager/calls
- experience with people management/performance
- Great organisation skills and Time Management
About Us
In return for your commitment, we will offer you some fantastic benefits:
- Generous annual leave allowance - 27 days per year, plus bank holidays
- A commitment to talent management & development
- Star of the Month! - Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers
- Pension – We’ll contribute up to 10% towards your pension if you join our stakeholder pension scheme
- Life Assurance
- Group Income Protection
- Wellbeing Programme
- Employee Assistance Programme
- Employee Engagement & discounts platform
Our Commitment to You:
The Compelling Employee Journey is our people development initiative that ensures whatever your path through NHSP you have opportunities to feel empowered, engaged and excel in what you do.
Throughout your employment you will have access to our Institute of Learning (IoL) our blended learning platform providing with you with a wide range of blended learning solutions to personalise your Compelling Employee Journey, helping and supporting you to be the best you can be through learning, development and personal growth.
Our Candidate Promise:
We recognise that everyone is different and here at NHSP we want all of our employees to feel valued, appreciated and respected. Inclusivity is at the heart of our culture and we want our people to reach their full potential and enjoy their career with us. Our workforce diversity and experiences lead to innovation, collaboration and enables you to feel and be yourself. NHSP are committed to making reasonable adjustments to support your application process and your career with us.
We endeavour to respond to every application, however, occasionally due to the number of applications we receive we may close a vacancy early and it may take us longer than we would originally hope to get back to you. If you have not heard from us within 14 days, please assume that your application has been unsuccessful.
About Us:
NHS Professionals (NHSP) run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long-term needs. Uniquely we are owned by the Department of Health and Social Care and we therefore reinvest any surplus we make directly back into the NHS.
We are particularly proud of being the first NHS organisation to gain the accreditation of Top Employer by the Top Employers Institute. This is a huge testament to our ongoing commitment to making NHSP a great place to work for all our corporate employees.
