customer relations Harlow, England
Job description
Job Description: Customer Service Representative
Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner
- Provide accurate information about products, services, and company policies to customers
- Assist customers with placing orders, tracking and resolving any issues or complaints
- Maintain customer records and update information as necessary
- Collaborate with other team members to ensure customer satisfaction and resolution of customer concerns
- Follow up with customers to ensure their needs have been met and provide any additional assistance required
Experience:
- Previous experience in a customer service role is preferred
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and the ability to think quickly on your feet
- Proficient computer skills, including experience with CRM software and Microsoft Office Suite
- Ability to work well in a fast-paced environment and handle multiple tasks simultaneously
- Strong attention to detail and accuracy in data entry
We offer competitive compensation and benefits packages for our Customer Service Representatives. Join our team today and make a difference in the lives of our valued Along with your application please let us know the best time to contact you via phone - if you are successful and have the experience, we are looking for regarding this role we will do our best to contact you within 48 hours. Due to volume applications, we can only contact those candidates we believe have the relevant skills suited to the role. Unsuccessful candidates will not be contacted; however, we do hold all CVS on file, and should further suitable positions be available we will contact you again. By sending your cv to Newman Office Personnel you are agreeing to Newman Office Personnel representing you with this role and possibly putting your details forward to our client.
customers!
Job Type: Full-time
Salary: £23,000.00-£24,000.00 per year
Ability to commute/relocate:
- Harlow, Essex: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- customer service: 1 year (required)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Reference ID: NP4315
