customer relations Phoenix, AZ
Job description
Why Work For
Mountain Park Health Center?
As a member of the Mountain Park team, you will have the opportunity to help our community thrive by improving the health of those around you.
- You’ll work in a supportive environment where your coworkers feel more like family. That’s because the way we connect with each other translates to the care we provide our patients.
 - We value professional and personal goals, work/life balance and family.
 - We are committed to creating a positive work environment and provide our employees with support and experience to grow and be successful.
 
Job Summary
Essential Functions
· · Updates patient demographics and verifies insurance information per visit.
- Collects payments and provides receipts.
 
- Securely performs cashiering responsibilities such as closing daily batch, balancing cash drawers, and allocating the money into the safe.
 
- Ensures completion of all forms and obtains the required signatures. Notes in the system regarding the release of information, privacy policy, and assignment of benefits.
 
- Appropriately schedules appointments per department guidelines; provides each patient with future appointments details.
 
- Obtains medical records for same day appointments.
 
- Promptly answers telephone encounters including (but not limited to) stating their department and asking the name of the customer.
 
- Handles telephone encounters including coding them to the correct department.
 
- Performs other department-specific tasks related to customer service, patient scheduling, patient insurance administration, etc.
 
- Consistent, reliable in-person attendance is required.
 
- Performs other duties as assigned.
 
Position Qualifications
- Minimum Qualifications:
- High school diploma or equivalent
 
Preferred Qualifications:
- At least one year of previous customer service experience
 
- Fluent in both English and Spanish
 
 
Atkinson’s hours are:
Mon, Tues, Thurs, and Friday 7:30am – 4:30pm
Wednesday: 11am – 8pm