customer relations Accrington, England
Job description
Do you want to join an innovative leader in alternative lending who offer small loans that make a big difference? If you do, we are looking for great people to help us do great things!
What you need to know
We have a fantastic opportunity for someoneto join our Customer Care Team.
- Location: Remote working (Travel is required)
- Salary: £20,080p.a
- Hours: Full time (35 hours pw) Monday to Saturday (5 days per week)
- Private pension scheme: 5% employer & 3% employee
- Holidays: 25 days holiday + bank holidays pro rata for part time
- Benefits: Life insurance - Death in Service (3 x times annual salary)Medical cashback plan - (reimbursement cost of optical/dental/other appointments/treatments)
Employee assistance programme
- Development: Full training will be providedThe Opportunity
The role is to support our customers that need additional support through their Moneyline journey and to do whatever we can to help improve the customers access to affordable credit.
Every role at Moneyline is responsible for giving all our customers the Moneyline Customer First experience by offering a positive and personal experience in every interaction.
As for your personal development, we’ve created the People Kit which is a framework to support you as you grow. From the day you join us, you’ll have ongoing training and development opportunities that will help you develop your career.
Digital Inclusion
- Be the champion of digital inclusion and the main point of contact for digital inclusion questions along with the Customer Care Manager.
- Observe first-hand the common issues/questions customers have with regards to engaging with their loan digitally.
- Understand in detail each of our financial resilience products.
- Support the Customer Care Manager with training materials and case studies.
Customer
- Ensure you deliver a great customer experience in line with Moneyline expectations.
- Support the customer through the journey of InBest, budgeting, debt advice.
- Use external and internal resources to support customers.
Removing barriers
- Actively contact existing customers who are struggling and help reduce these barriers e.g., talk them through how to get online banking, send copies of bank statements and using the app.
- Ensure you are compliant with all policies and processes and reacts in line with expectations.
Reporting
- Keeping an accurate log of all digital inclusion activities to report back to the Customer Care Manager.
Other
- When fully trained, support team members with their training.
- Make sure you meet your own targets as set within the objectives.
- Complete all activities in line with company regulation and policy.
Who are we looking for?
We are looking for an ambitious and positive people who are great at speaking to customers face to face and over the phone. Practical experience in delivering a great customer experience through verbal and nonverbal communications is something that is important to us.
*You must be willing to travel to support with community events and to our central office for training*
Required skills:
- Ability to build rapport with different customer personalities
- Ability to work successfully on their own initiative and within a team
- Great computer literacy and mathematical skills
- Great verbal and non-verbal communication skills
- Ability to adapt to multiple demands
- Listening skills
- Great attention to detail
- Willingness to learn
- Friendly and outgoing
Who we are
We are on a mission to transform the way that low-income households access affordable financial products. Our people are the ones who make that possible. You would be joining a team of committed and talented individuals delivering a customer first experience in community finance.
Take a look at our website at the impact we make to our customers lives: https://moneyline-uk.com/moneyline-social-impact/
Where do I apply?
If this sounds like a role you’re interested in, all you need to do to start your application is submit an up-to-date CV with your relevant experience by Tuesday 13th June.
Job Type: Full-time
Salary: £20,080.00 per year
Benefits:
- Additional leave
- Casual dress
- Company events
- Company pension
- Life insurance
- Sick pay
Schedule:
- Monday to Friday
Experience:
- Customer service: 2 years (required)
Licence/Certification:
- Driving Licence (required)
Work Location: Hybrid remote in Accrington
Application deadline: 26/07/2023
