customer relations London, England
Job description
Ref
36551
Location
London City airport
Contract Type
Permanent
Working Days
Monday - Sunday
Working Times Between
05:00-23:00
Shift Pattern
Days and Evenings
Working Hours per Week
40 hours
Pay Rate
£11.95
The main aim of the role working as a Mitie Customer Care Agent at London City Airport, you will escort passengers through the terminal as directed by the allocation team. These passengers may have reduced mobility (PRM), hidden disability or temporary impediment.
You will also:
- Escorting departing/arriving passengers as directed from check-in through to departures lounge using wheelchairs or electric buggy and then onto aircraft gate for boarding.
- Aiding with baggage for PRM passengers
- Ensuring that wheelchairs and buggies are always clean and tidy.
- Ensure that the allocator is updated on progress by use of AvTech PDAs
- Ensure all paperwork is completed and submitted in a timely manner
- Provide assistance to the aircraft for assistance animals when required.
To be succesful in this role, you will need:
- Previous experience of working in a care giving capacity would be an advantage, but full training will be provided.
- Able to cope with a busy and vibrant airport environment.
- Excellent communication skills with an empathic nature.
- Must be able to lift passengers in accordance with manual handling guidelines.
- Preferably to hold the Driving License (not essential)
- Be able to walk long distances while pushing or pulling a heavy load
To meet security requirements, you will need:
- A fully 5 years checkable reference history is essential
- The ability to pass a basic Criminal Record Check / DBS
- The Right to Work in the UK
What will you get in return?
- A pension scheme
- High street discounts via the MiDeals website
- Life cover
- Mitie Stars – potential for cash prizes to spend on MiDeals
- Training and Development
- Long Service Awards
- Cycle to work scheme eligibility
- Access to our Employee support via AskHR
Please note this is not a security related role.
Delivering the exceptional, every day. We are one Mitie, we go the extra mile, our diversity makes us stronger, our customers business is our business, and we are built on integrity and trust
