customer relations

customer relations Wilmslow, England

Marks & Spencer
Full Time Wilmslow, England 22672 - 12.04 GBP HOURLY Today
Job description

Fixed Term Vacancy until 30th December 2023

Working Pattern

week1
Sunday, monday, thursday - 2200-0730

week2
monday, tuesday, wednesday - 2200-0730

Purpose

  • To deliver a great shopping experience for their customers, putting customers before task every time
  • Champion new ways of working within stores through an open mindset and positive attitude
  • Complete tasks and processes that deliver ‘best in town’ standards
  • Serve and sell across all channels brilliantly well
  • Be the voice of our customer to help us continually improve

Key Accountabilities

  • Serve our customers efficiently and brilliantly well – on the shop floor and at service points
  • Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
  • Skilled to utilise all digital tools and communication channels to do the job
  • Share customer and colleague feedback to help us do things better
  • Share knowledge and experience with colleagues to support others in building skill and confidence
  • Own their own learning & development and proactively access digital learning solutions
  • Know the daily sales targets, priorities, promotions & selling opportunities
  • Have great product knowledge to sell and recommend our products and services
  • Proactively engage with customers to understand their needs and make recommendations
  • Understand the store priorities and their part to play
  • Complete tasks with pace and in line with SOPs
  • Minimise cost and waste through good process practice
  • Follow safe and legal working practices

Key Capabilities

  • Understands how M&S operates,it’sstrategy, future and the role they play
  • Committed to delivering excellent work fast with great attention to detail
  • Open to and acts on feedback, asking for this regularly
  • Sets performance objectives for self in conjunction with line manager and in line with business plans
  • Takes accountability for planning and managing own work efficiently to ensure objectives are met
  • Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
  • Effective at communicating their intentions to others; ensures communication is clear and simple
  • In control of their own reactions and considers how to share their perspective to create better reaction for team
  • Copes well with change and work challenges and recovers quickly from its impact
  • Builds positive relationships by being a good listener and getting to know people by establishing a connection

Technical Skills/ Experience

  • Contributing to store sales and cost control
  • Work across the store to get things done right first time within timescales
  • Comprehensive knowledge of customer shopping channels
  • Good level of product knowledge and services across the store
  • Up to date knowledge of the commercial operation and brilliant basics
  • Good level of digital capability and use of digital tools and applications
  • Understand customer needs and spot selling opportunities
  • Adapting to change
  • Good Knowledge of VM principles

Key Relationships and Stakeholders

  • Customers
  • Colleagues
  • Store Leadership
  • BIG

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.


Wilmslow, CHESHIRE, ENGLAND;

Handforth

Apply Here

About Marks & Spencer

CEO: Stuart Machin
Revenue: $10+ billion (USD)
Size: 10000+ Employees
Type: Company - Public
Website: jobs.marksandspencer.com
Year Founded: 1884

customer relations
Marks & Spencer

jobs.marksandspencer.com
London, United Kingdom
Stuart Machin
$10+ billion (USD)
10000+ Employees
Company - Public
Department, Clothing & Shoe Stores
1884
Related Jobs

All Related Listed jobs

Sales Colleague
Currys Plymouth, England Today

Connecting customers and products and guiding the decisions that get them there, securing the sale delivers great reward. Product discounts on the latest tech.

Account Manager
Diageo London, England 49852 - 70000 GBP ANNUAL Today

Often referred to as the sixth continent, Travel Retail has its own set of inhabitants, geography and channels (international airport shops, international land

Environmental Manager / Environmental Advisor
Assystem Birmingham, England 37257 - 50951 GBP ANNUAL Today

Holding a valid CSCS card to visit sites is desirable. Ensure a relentless focus on Zero Harm for their own and their reports activities.

Student Safety Team Member
Unite Students Sheffield, England 27060 - 28703 GBP ANNUAL Today

As part of our commitment to safeguarding our students, all new employees in this position will be required to undertake a basic criminal record check prior to

Registered Nurse - Treatment Room
NHS Scotland Hamilton, Scotland 30229 - 37664 GBP ANNUAL Today

Mon-Fri (occasional weekend work may be required) Flexible to suit the needs of the service Car driver with valid UK/EEA driving licence.