customer relations Slough, Berkshire, South East England, England
Job description
Delivering what we promise
Morrison Water Services part of the M Group Services Water Division are the leading service provider in the water and wastewater infrastructure sectors in the UK. As a division, we employ circa 3000 people across the UK and we are looking for aspiring people like you, who are keen to start their career within the Water Industry.
Our people provide essential infrastructure services through long-term framework agreements to the water and wastewater sectors in the UK and Ireland. Our Water Division provides a broad range of technical capabilities to our clients ranging from asset condition assessment to design, build, commissioning and completion. With a 2.1billion order book and turnover at 450 million, we are market leaders in our field. Joining us gives you the scope and ability to work for an organisation who are not only invested in your career, but your future too. Sound interesting?
Being a part of Morrison Water Services, you’ll be joining a value-based business, we pride ourselves on living our values while we work!
Safety: putting health, wellbeing and safety of people first
People: engaging and empowering everyone to deliver and grow
Delivery: helping deliver our clients business needs
Integrity: behaving respectfully and in a sustainable manner to the individual, our communities and the environment, maintaining accountability and honesty in the way we work
Morrison Water Services are looking to recruit Customer Service Advisors to work from home. We will provide you with the equipment required. You will need to have a good Wi-Fi connection and a desk with a quiet working space.
This is a full-time role working 35 hours per week with a rolling 5 week shift pattern. The successful candidate must be available to work shifts between Monday to Friday 8am to 8pm and 8am to 1pm every other Saturday.
As a Customer Service Advisor
- You will handle all inbound and outbound calls.
- You will ensure all customer queries are dealt with in an effective, accurate and timely manner.
- You will book appointments with the purpose to deliver the metering programme for Thames Water.
- You will provide support to the Customer Experience Team in the daily functions of the department.
- You will accurately capture data from calls to assist the management team in the production of reports.
- You will ensure service failures or priority issues are escalated to the Customer Service Manager.
In order to be considered for this role you need to be available on Wednesday 2nd July 2023 between 9am to 12pm or 1pm to 4pm to attend an assessment day at Worcester House, Unit 6 Langley Quay, Waterside Drive, Langley, SL3 6EY.
Please note, there is a smart dress code for this assessment day.
You must be able to start training on Monday 14th August 2023 if successful. This training will last 2 weeks and will be conducted face to face in our Langley office before the role moves to a remote basis.
Are you experienced in a call centre or customer service environment?
Do you have proven administration and customer service skills?
Are you a team player with strong interpersonal skills?
Additional spoken languages would be advantageous
Does this sound like you? If yes then we want to hear from you!
As a valued employee of the M Group Services Water Division, you’ll be entitled to:
- Matched Pension Scheme
- Overtime
- Access to our Employee Assistance Programme
- Opportunities to progress in a successful company
- Life Assurance
- The option to take out Personal Accident Insurance
- The ability to partake in Payroll giving
- Salary Finance - an online portal offering financial support via articles, videos and blogs. You can apply for loans and savings schemes via payroll
- 25 days' annual leave plus 8 days' bank holiday
- Enhanced Maternity & Paternity policy
- Cycle to work Scheme
Who doesn’t like a discount? You will have access to your ‘My Rewards’ portal. This provides amazing reductions on 1000’s of purchases including Mobile Phone, Utility bills & top retail brand discounts.
Here’s a few so you can see the type of saving’s you can make:
- Up to 7% discounts on major supermarkets
- Up to 52% on Cinema tickets
- Up to 33% on holidays and travel
- Up to 10% on restaurants and takeaways
- Up to 25% off gym membership
What are you waiting for? Apply today!
