
customer relations Crewe, England
Job description
- Showing empathy and understanding to our customers over the phone
- Using knowledge-based systems and other tools to deliver information or solutions to customers
- Escalating issues to supporting internal teams
- Using courtesy, tact and discretion in all communications with customers in order to provide first call resolution
- Supporting other areas of the business when and where required
- Keeping up to date with any product or process changes
- Respecting the value of information by following Likewize’s data protection / information security policies and procedures
- Experience in providing excellent customer service
- Strong communication skills
- PC literacy
- Professionalism – Exhibits a strong work ethic and a positive attitude
- Adaptability – Able to cope with changing demands and priorities
- Teamwork – Works well with others and contributes to a positive work environment
- A competitive salary and benefits package
- A supportive and collaborative culture
- A fun and dynamic work environment
- A range of learning and development opportunities
- Health Cash Plan, covering Dental, Optical, Prescriptions, Health & Wellbeing, Maternity Antenatal appointments & adoption
- Access to a GP at any time with prescriptions delivered to your home or work
- Enhanced Maternity, Paternity & Adoption
- My Perks that have hundreds of offers available with exclusive discounts and cashback on purchases
- A fully paid employee assistance programme
- Free access to the company gym
- Free onsite car parking
- The opportunity to earn an additional yearly bonus of 5% of your annual salary
