customer relations Newcastle upon Tyne, England
Job description
At Jules B, we’re committed to providing the very best in luxury fashion and quality service. Promising our customers something that bit different, we pride ourselves on our unique offering, personalised shopping experience and forward-thinking mindset.
Recognised as one of the UK’s leading independent fashion retailers, it’s an exciting time to join Jules B. If you’re enthusiastic, dedicated and want to contribute to our future success, this could be the role for you.
MORE ABOUT US
Founded in 1984 as a brick-and-mortar store in Jesmond, Newcastle upon Tyne, we transitioned to multi-channel retailing with the launch of our website in 2008. We now have five boutique stores across the North of England, a successful online store that ships to over 50 countries and are three-time winners of Drapers “Best Independent Fashion Retailer in Britain”.
With over 750,000 customers, 2.5m website visitors per year and a modern edit of more than 180 established and niche designers, we’re proud of how far we’ve come and continuously strive to innovate and grow. We are always looking for energetic and ambitious individuals to join our team and drive our independent, family-run business forward.
OUR COMMITMENT TO DIVERSITY AND INCLUSION
At Jules B, we want to attract the best talent and create an inclusive work environment free from prejudice and discrimination, helping our people do their best work.
We aim to be an equal opportunities employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status or disability status.
THE ROLE
We are looking for a talented and hardworking individual to join our online Customer Care team. This individual will join our dedicated web team at our head office in Newcastle upon Tyne and work to exceed the high level of customer service and attention to detail demanded throughout the Jules B group.
Responsibilities will include:
- Overseeing the daily processing of online orders
- Providing consistently exemplary customer service
- Regularly dealing with customers on the telephone and via email offering support
- Packaging and dispatching customer orders and working to a tight deadline
- Processing returns / exchanges
- Dealing with bespoke internal stock systems and software
- Monitoring and troubleshooting customer service and website problems
Essential Skills and Requirements:
- Well organised, flexible, hardworking and dedicated
- Able to work as part of a team or on own initiative
- Take responsibility for own actions
- Capable of working under pressure and in a fast-paced environment
- A strong work ethic
- Good communicator with competent literacy and numeracy
- Understands the importance of meeting deadlines
- Able to demonstrate a professional and objective perspective at all times.
- Competent using computers and software programmes such as bespoke tailored software, Microsoft Word, Outlook & Excel and general hardware upkeep
- Good attention to detail
WHAT WE CAN OFFER YOU
As well as the opportunity to work with a friendly and welcoming team at our inspiring head office, we also offer the following:
- 30% staff discount
- Staff purchase scheme
- Cycle-to-work scheme
- Company pension scheme
- Eye-test vouchers
- Free onsite parking.
Job Types: Full-time, Permanent
Salary: £6.83-£10.42 per hour
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- On-site parking
Schedule:
- 8 hour shift
Work Location: In person
