customer relations London, England
Job description
Launched in September 2012, Nutmeg now manages over £4.5bn on behalf of over 200,000 clients who have sought the powerful combination of an easy-to-use, adaptable investment service and market-leading human advice. Nutmeg is a J.P. Morgan company offering investments and digital wealth management services to consumers, complementing Chase’s digital bank in the UK.
Job Summary
As a Customer Services Specialist you will be the first point of contact for both existing and new Nutmeg customers, providing an outstanding customer experience. You will be responsible for supporting customers with their queries in a timely manner, ensuring that the customers’ needs are fully met. As part of providing an amazing experience for our customers, you will identify opportunities that will help them achieve their financial goals, referring them to a relevant point of contact within Nutmeg when necessary.
Job Responsibilities
- Being the first point of contact for Nutmeg customers, providing support and knowledge on the products and services that will support customers in their financial journey
- Communicating with customers via phone calls, emails and secure messages in order to turn them around in a timely manner with high quality responses
- Multi-tasking when interacting with customers, sending a high volume of emails whilst not compromising the quality of customer contact
- Using soft skills to adapt your tone to each customer to create a memorable experience whilst fully understanding their needs
- Handling challenging conversations including potential complaints when necessary
Required qualifications, capabilities and skills
- Previous experience in supporting customers/clients
- Passion for Financial Services regardless of prior experience in this area
- Able to send high volumes of quality emails in a timely manner without compromising the customer experience
- Strong written and verbal skills when communicating to customers/clients via phone calls and emails
*We currently offer flexible working with 3 days in our friendly offices and 2 days at home*
#ICBCareer #ChaseUKCustomerServices
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
