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What you will do

Our Fire Suppression business is looking for an experienced Customer Service Coordinator to be based in our Manchester office. The core duties of the role are to liaise with the subcontractors and assign work, plus other day to day administrative duties.

What we offer

• Competitive salary
• 25 Paid holidays + Bank Holidays & and sick pay
• Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products
• Extensive product and on the job/cross training opportunities with outstanding resources available
• Encouraging and collaborative team environment
• Career development through various career ladders including Customer Service
• Dedication to safety through our Zero Harm policy
• Access to business resource groups
• Training on our company values

How you will do it

• Ensure KPIs and SLAs are achieved as per business expectation
• Liaise with subcontractors/customers to secure service visit dates
• Assign subcontractors to work orders
• Chase outstanding service sheets
• Close work orders
• Obtain quotes
• Raise purchase orders
• General queries via email/phone

What we look for

• Customer Service experience
• Excellent communication and interpersonal skills.
• Ability to build strong relationships and influence others.
• Self-motivated, enthusiastic and inspirational, able to bring a sense of urgency to situations and demonstrate an active approach.
• Persistent, resolute in focusing on results and able to set tough personal objectives, monitor progress and if necessary take corrective action.
• Problem solving mind set.
• Ability to remain forceful when others become pessimistic or when dealing with new and unexpected situations.
• Experience of having worked in a results driven customer service environment.

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