customer relations

customer relations Manchester, England

Johnson Controls
Full Time Manchester, England 10.56 - 12.04 GBP Today
Job description

What you will do

Our Fire Suppression business is looking for an experienced Customer Service Coordinator to be based in our Manchester office. The core duties of the role are to liaise with the subcontractors and assign work, plus other day to day administrative duties.

What we offer

  • Competitive salary
  • 25 Paid holidays + Bank Holidays & and sick pay
  • Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products
  • Extensive product and on the job/cross training opportunities with outstanding resources available
  • Encouraging and collaborative team environment
  • Career development through various career ladders including Customer Service
  • Dedication to safety through our Zero Harm policy
  • Access to business resource groups
  • Training on our company values

How you will do it

  • Ensure KPIs and SLAs are achieved as per business expectation
  • Liaise with subcontractors/customers to secure service visit dates
  • Assign subcontractors to work orders
  • Chase outstanding service sheets
  • Close work orders
  • Obtain quotes
  • Raise purchase orders
  • General queries via email/phone

What we look for

  • Customer Service experience
  • Excellent communication and interpersonal skills.
  • Ability to build strong relationships and influence others.
  • Self-motivated, enthusiastic and inspirational, able to bring a sense of urgency to situations and demonstrate an active approach.
  • Persistent, resolute in focusing on results and able to set tough personal objectives, monitor progress and if necessary take corrective action.
  • Problem solving mind set.
  • Ability to remain forceful when others become pessimistic or when dealing with new and unexpected situations.
  • Experience of having worked in a results driven customer service environment.

#LI-MS2

#LI-Hybrid

customer relations
Johnson Controls

http://www.johnsoncontrols.com
Cork, Ireland
George Oliver
$10+ billion (USD)
10000+ Employees
Company - Public
Machinery Manufacturing
1885
Related Jobs

All Related Listed jobs

Administrative Assistant
ITVET Bishops Stortford, England 25000 - 27000 GBP ANNUAL Today

An amazing opportunity to join ITVET at an exciting stage of our development. We’re one of the most progressive Managed Service Providers in...

janitor
TC Facilities Management Wantage, England 21674 - GBP HOURLY Today

About The Role

TC Facilities Management are currently recruiting for an Upholstery Cleaner to...

Activities Coordinator
L&M Healthcare Preston, North West England, England 10 GBP HOURLY Today

Free onsite car parking and close to local transport links. We are looking for an experienced, friendly Activities Co-Ordinator who will be the familiar face to

Waiter, Waitresses
Toro's Steakhouse Birmingham, England Today

Job Types: Full-time/Part time Salary to be discussed at interview stage. Ability to work quickly and under the pressure.

Support Worker (Semi-Independent)
Vision Consortium Services Birmingham, England 10.62 GBP HOURLY Today

To support daily living skills such as budgeting, shopping, claiming benefits, problem solving and engaging the service users in the day to day running of the