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Job description

The Jaq. Group is a fast-moving company which has experienced considerable growth over the last year. The role of Customer Service Advisor is to guide and assist the Company’s customers with any queries and track/provide updates on their order status with the goal of increasing excellent customer feedback/reviews.

Key Tasks include but are not limited to:

• Dealing with customer enquiries in a professional and timely manner, providing an excellent standard of customer service at all times.
• Raising support tickets in line with customer queries to enable further research into the query.
• Track any customer orders and provide an update as to what stage of the order process the package is in.
• Resolve any customer complaints with the goal of satisfying the customer to prevent them from not re-ordering in future.
• Provide administration support where necessary by recording and maintaining a database of customer information.
• Liasing with the warehouse team and escalating inquiries to different departments where necessary.
• Responding to queries and comments across all social media platforms (Facebook, Instagram, TikTok etc) to ensure these platforms are positive, friendly and helpful.
• Passing customer feedback onto the product or sales team to improve the organisation’s reviews.
• Be fully flexible and help out in other departments where necessary (full training provided).
• Undertake any other duties as required, that are within the competence of the post.

Hours of Work:

• Monday to Friday, 9am - 5pm but must be flexible to do overtime where required. May require weekend work on occasions.

Essential Criteria:

• 1+ year previous experience within a customer-facing role.
• Excellent customer service skills.
• Excellent timekeeping and problem solving skills.
• Be fully flexible.
• Be able and willing to take on additional hours as and when required.

Desirable Criteria:

• Experience in working to targets.
• Administration experience.

Jaq. Group is committed to equality of opportunity and to selection on merit. Applicants will be subject to AccessNI checks.

Job Type: Full-time

Salary: £12.50-£13.13 per hour

Benefits:

• Canteen
• Company pension
• Employee discount
• Free parking
• Life insurance
• On-site parking
• Private dental insurance
• Private medical insurance
• Store discount

Schedule:

• 8 hour shift
• Overtime
• Weekend availability

Ability to commute/relocate:

• Antrim: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 1 year (preferred)

Work Location: In person

Application deadline: 22/06/2023