customer relations Reigate, England
Intrum
Full Time
Reigate, England
21500 - 12.04 GBP ANNUAL Today
Job description
At Intrum, you will grow by making a difference. You will do it in a highly international environment and in a supportive culture where effort counts.
Join a team that makes a difference
Daily
At Intrum, the relationships you make with your customers have the power to change their lives. And the ones you’ll make with your team might even change yours. Discover how you can grow by making a difference with a customer-facing career at Intrum.
We’re on the lookout for a fantastic Online Customer Service Representative who will love communicating with customers via online and postal channels and providing financial solutions to their queries. You don’t have to have previous financial services experience; what you will have, is a friendly personality and excellent communication skills and great administration skills in a customer service environment.
What you’ll do:
- Day to day you will communicate with internal stakeholders, clients and customers by a variety of online and postal communication methods. You will discuss with customers about their financial situation and provide tailored solutions, such as an affordable repayment plan. Reaching the best possible outcome is important in this role as it helps us deliver on our aim of building better financial futures
- Communicate with customers via online/postal channels managing a variety of customer accounts such as bank accounts, credit cards and loans and investigating the detail in regard to customers debt. It's important that you're someone who's able to write articulately to our customers and converse in their current financial situation
- Responsible for inbound and outbound correspondence such as e-mails and bespoke letters for our customers, Debt Management Companies, Housing Associations / Councils, Solicitors, Advice Centres and any other third parties
- Provide personalised and customer focused service by being transparent and delivering tailored solutions for each customer to reduce overall customer debt
- Responsible for ensuring the delivery and compliance with all outcomes and activities held within the Consumer Duty regulation, driving fair outcomes for customers
- Work 37.5 hours per week Monday-Friday our office hours to support our customers are 08:00-20:00 we are flexible with the hours that suit you best however they will need to cover 7.5 hours per day
- Easily commute to our Reigate office, this role is hybrid working in this location. You will be office based for the duration of your induction (Circa 8 weeks) and for a period of time after. Which gives you time to build relationships with the team and gain confidence in your role before remote working. So, expect to be office based after your induction initially for a few months, we will discuss individually with you when you are confident to commence hybrid working
About you:
- Previous administration experience in a customer Service environment. We're interested in your excellent communication skills and ability to help customers via a number of different communication methods.
- Enjoy making decisions and connecting with people from all walks of life
- Able to use different systems and manage a number of different communication methods such as email, letters both inbound and outbound correspondence, accurately reflecting conversations and the outcome on various systems
- Able to deal with sensitive/challenging conversations along with complaints and have the resilience to bounce back from them
- Good numeracy/literacy skills to help break down some of the complexities around financial products and solutions
- Fluent in English, have a good attention to detail and can communicate clearly with customers and internal stakeholders both written and verbally.
Interested? We thought you would be! But there’s more!
We have not only fantastic training but benefits that will make you smile!
What we can offer you:
We have a variety of benefits something to suit everyone. Our office working hours to support our customers are Monday-Friday 08:00 to 20:00 we are flexible with the hours that suit you best however they will need to cover 7.5 hours a day. You will work 37.5 hours per week. We provide full training at our offices in Reigate but we also believe in a good work / life balance, so we offer a fantastic hybrid work pattern where you can work a mixture of home and office.
- Starting base salary of £21,500.00 with OTE up to £25,800.00 (bonus paid monthly, subject to performance)
- Sociable working hours
- No weekends
- Grab some breakfast
- 30 days holiday including bank holidays, with the ability to buy more or sell back entitlement
- Interactive subsidised events, colleague engagement teams, employee recognition & development programs including Employee assistance program
- Contributory workplace pension scheme
- Optional Life Assurance
- Casual dress
- Cycle to work scheme
- Enjoy your Birthday on us, an extra day off to celebrate
- A structured continuous training and mentoring for personal development / progression
- Free access to our onsite gym
- Excellent discounts on travel, entertainment groups and many high street retailers
Our interview process – what to expect
We like to keep things simple, while at the same time ensuring the fit is right for you
- You will receive a call from one of our talent team to find out a bit more about you. They will also provide you with an introduction to Intrum and the opportunity for you to ask questions
- If we feel there is a good match, we will invite you to a video/face to face interview (what works for you). This is a one-stage process, a competency-based interview with a chance to get to know more about our administration team
- We will then be back in contact with you, usually within 48 hours, to gather your thoughts and provide feedback. Successful applicants can also expect to receive a job offer at this stage
About Us
Intrum UK is one of the largest credit management companies in the UK. We are part of a group of companies that employs over 10,000 people in 24 countries across Europe, plus Latin America (Brazil). We help clients and their clients to manage their financial liabilities through ethical and affordable collection services.
Our people care about treating our customers fairly and we care about our people. They understand the impact our work has across society, setting high standards and leading the way to a sound economy.
We are one of the UK's fastest growing credit management companies and are accredited with the highly acclaimed gold standard by Investors in People and Investor in Customers. We also received the industry accolade for "Best Place to Work" in 2022.
We are an equal opportunities employer and authorised and regulated by the Financial Conduct Authority. We will conduct credit, fraud, criminal record and reference checks as part of our pre-employment screening. You should not be bankrupt, have any outstanding county court judgments on your credit file, nor have more than two registered defaults.
Do you feel that you might be the right person?
Great!
Apply now. Looking forward to hearing from you!
(Strictly No Recruitment Agencies Please)
Do you feel that you might be the right person? Great! Apply now. Looking forward to hearing from you!
