customer relations Fareham, England
Job description
Fancy a change of career or building on your customer service skills? Have you ever thought about call centre work but didn’t want a pressured sales environment? Well…this role could be exactly what you’re looking for!
Here at the Innovation group, we are proud of the outstanding level of service we offer to our clients and customers, and we are looking for Customer Service Advisors to join us in our Whiteley office to continue delivering the best service possible!
What Is The Role?
Joining the Enterprise team, you are joining a busy team who process over 300,000 (yes 300k!) claims per year! This team is a key part of the customer journey, ensuring that customers can get back on the road asap following an accident.
As the voice of the business, and representing a household name, you will:
· Arrange hire cars for customers following an accident via both inbound and outbound calls – there is NO sales or cold calling! You will start on outbounds before moving to inbound.
· Accurately record details of the accident, checking and confirming details with the customer and internal systems
· Ensure that every customer receives the best service possible – going the extra mile at every opportunity
· Carry out admin tasks as required
This is a very structured role, and is an excellent entry route into a call centre environment.
What Do We Need From You?
Experience isn’t everything – we want people who display the correct behaviours and passion for customer service – we can train the rest!
· You will have a passion for delivering the best experience possible for every customer
· Have an empathetic approach to each customer, remembering that they have recently been involved in a car accident
· Adaptable – every customer is different, and every call should be focussed on the needs of the customer
· Happy to work on a rota basis, with hours between 8am and 9pm Monday to Friday, and 8am and 5pm on a weekend.
We want you to enjoy coming to the office each day, and we believe we have a fun, friendly, positive modern office, offering you the perfect environment to learn, develop and grow at your own pace. We have free breakfast bars, and regular events and freebies for staff!
Why Should You Apply?
· In depth training period of at least 2 weeks with ongoing support
· Competitive salary of £19,240 - £21,840
· Opportunity to progress at your own pace - there are plenty of different roles in the team to increase your knowledge and ongoing personal development
· Lots of benefits including:
· 25 days annual leave, plus bank holidays, with the opportunity to buy and sell additional leave
· Fantastic referral scheme with no limit on how many friends you can refer!
· Flexible benefits scheme, allowing you to buy health insurance, dental cover, travel insurance, Virgin Experience Days, Life Assurance and more!
Who Are We?
We are the Innovation Group - For over 20 years, the world’s leading insurers, vehicle manufacturers, property managers, brokers and fleet operators have trusted us to transform their claim management processes, manage critical vehicle and property incidents, and generate more revenues with value-added services like warranty and service plans for dealerships around the world.
Job Types: Full-time, Permanent
Salary: £19,240.00-£21,840.00 per year
Benefits:
- Additional leave
- Casual dress
- Company pension
- Free parking
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Referral programme
Schedule:
- 8 hour shift
- Holidays
- Overtime
Work Location: In person
Expected start date: 21/08/2023
