customer relations Poole, England
Job description
Market leading and innovative local company providing services to the Automotive Industry are looking for an Out of Hours Customer Service Agent to join our ever growing and energetic team based in Holton Heath, Poole (BH16 6LS).
We are the UK’s leading outsourced driver support and asset management provider delivering cutting edge mobility solutions for a transforming industry.
Working Hours:
- 40 hours per week - 12-hour shifts covering nights/evenings on mixed shift patterns with 4/5 days off at a time, Monday to Sunday.
Or
- 40 hours per week - 8-hour shifts, 5 days a week with 2 days off. Working from 3pm onward, Monday to Sunday.
Location: Holton Heath (BH16 6LS)
What will you do?
The Customer Service Team works proactively in a fast-paced environment to answer drivers calls in a timely manner. Taking inbound and making outbound calls to fully understand the customer requirements, you will take ownership to see through to completion.
No previous experience is necessary, but you will have:
Excellent communication skills and a great level of English both spoken and written, a strong work ethic and attention to detail, experience of using common IT software and good telephone manners, previous Customer Service experience would be beneficial. Positive attitude and good listening skills
You will be customer service orientated and enjoy working within a vibrant environment.
We can offer you:
· A wonderful working environment in the office
· Strong company values
· Recognition on the importance of a work/life balance
· 28 days holiday (inclusive of bank holidays) and your birthday off after 1 year’s service
· An energetic and highly professional team
· A rewarding day, full of varied caller experiences
· Ability to work from home on a hybrid basis after three months
· Full training on our systems and call-handling techniques
· Personal development and career opportunities
· Free onsite car parking
· Internal reward benefits
· Eye care vouchers
· Pension
· Fun nights out and events
· Death in Service benefit – 4 x annual salary after 1 year’s continuous service
For further information please check out our Instagram account https://www.instagram.com/i247group/?hl=enor our website https://www.i247group.com/for more info.
Job Type: Full-time
Salary: Up to £27,000.00 per year
Ability to commute/relocate:
- Poole: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you drive?
Work authorisation:
- United Kingdom (required)
Work Location: In person
