customer relations West Bromwich, England
Job description
With a reputation for unbeatable customer service, HSS are looking for an enthusiastic Customer Service Advisor to join our team. You will be the face of our business and the front line of our customer interaction, ensuring their every need is catered for and every question answered. After all, it is our great customer service that really sets us apart from the rest.
So what will you be doing?
- Working out of our branch, you will handle customer queries over the phone, email, and face to face
- Embrace sales initiatives across the hub, building strong customer relationships and maintain a high standard of branch presentation and service.
- Maintain professional standards of product knowledge and providing support to our customers looking to get the right product
- Carrying out inspections and testing of equipment before and after each hire to ensure equipment reliable and safe.
- You will lead your team in branch to not only meeting targets, but bettering them every week, month and quarter!
Whilst at the Branch of Excellence, you will learn all about why The HSS Group is at the forefront of the industry, the tools and equipment we hire, sales techniques and much more. In addition we offer skills-specific training courses to support your development and provide you with the tools to be successful in your role.
Hours
A weekly schedule will look similar to:
- 07:30 – 17:00 ( 1hour break ) Mon – Thurs
- 07:30- 16:00 (1 hour break) Friday.
- Half a day on Saturday 08:00 -12pm
What you’ll need to join us:
- Friendly telephone manner
- Strong customer focus and genuine desire to help
- Ability to work towards targets and KPIs
- A pro-active and optimistic attitude
- A desire to learn and expand on existing product knowledge
- Strong leadership skills
- A valid driving licence
What do you get back?
We want to make your time at HSS as rewarding as possible! Here are just some of the benefits you have access to when you join:
- Competitive salary with access to our group pension plan
- Holiday allowance of 20 increased to 25 days when you hit 5 years of service
- Holiday Buy scheme giving you the option to purchase up to 5 days (FTE) of annual leave
- FREE Hire from our core range, with 35% off for friends and family
- Wellbeing and Healthcare support– you are the heart of our business, and we are committed to making sure you stay happy and healthy at work and at home. Our support includes :Mental Health First Aiders
An Employee Assistance Programme which is free support 24/365A Healthcare Cashplan which means you can claim cashback on lots of different healthcare costs including prescription charges, dental check-ups, glasses, physiotherapy and even a massage!Access for you and your family to our wellbeing platform which includes benefits such as a 24/7 GP consultation service, get fit programmes including diet support with guidance from a nutritionist, life events counselling and much more.
- Training and development – on our Learning Lab you will get the opportunity to continuously further your career and complete courses suited to your role
- Inclusive and innovative culture and great recognition including Long Service Awards and an Annual Survey where you can have your say and contribute to how we continue to improve
- Discounts and cashback on our perks site with a huge range of purchases including days out, restaurants, gym memberships, shopping and lots more
- Life assurance is provided at twice your basic annual salary
- You will get the choice of other flexible benefits that work for you through our Benefits portal – you pick the benefits you want such as Critical Illness Cover, Cycle to Work and more
- We offer Financial Wellbeing support through Salary Finance
- Full work wear and PPE provided with a full induction on entry to your new position, covering everything from Health and Safety to the ins and outs of your role
Who are HSS?
We are a market leading provider of tools, equipment and support services working with a huge range of industries across the UK and Ireland. In our business we can supply over 9,000 bits of equipment; we go above and beyond to meet our customer’s needs.
We’re innovative and pioneering. We’re curious and driven to support our customers by driving change in our industry – all powered by the latest technology. Over the last few years, we have invested heavily in new systems and tech, revolutionising the future. We were the first hire company to let our customers order online, and each year we’re adding in new tools and functionality that sets us apart.
We’re so proud of how far we have come, and we are not done yet!
At HSS, we celebrate diversity and inclusivity. We understand that, statistically, people of colour and women are less likely to apply unless they reach all the requirements stated in the job description. Therefore, we would like to encourage you to apply regardless if you feel your experience is not an exact match. We believe you could be the perfect fit for this role or a future position!
We’re also incredibly proud to be a Disability Confident Committed Employer and believe that everyone should have the opportunity to contribute and thrive within our workforce – please do let us know if you require any reasonable adjustments during the recruitment process that will allow you to perform to the best of your ability.
Job Types: Part-time, Permanent
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Referral programme
- Sick pay
Schedule:
- Monday to Friday
- Weekend availability
Work Location: In person
Reference ID: BMB
