customer relations Guiseley, England
Job description
As a business, we offer solutions to increase the mobility of elderly and physically challenged people, to enable them to live an independent and active life.
We design and manufacture our own range of straight and curved stairlifts as well as partnering with key suppliers to offer a broad product range to meet customer needs. We operate in more than 40 countries and we’re growing all the time.
We are a passionate and friendly team of people who care deeply about Making Everyday Life Easier for our customers.
Position:
We have an exciting opportunity for a Customer Services Advisor to join our Service Support team based at our site in Guiseley, Leeds.
As a business, we offer solutions to increase the mobility of elderly and physically challenged people, to enable them to live an independent and active life. We design and manufacture our own range of straight and curved stairlifts as well as partnering with key suppliers to offer a broad product range to meet customer needs. We operate in more than 40 countries and we’re growing all the time.
This role would be best suited to a motivated and well organised person who is passionate about providing the best possible customer service experience.
Responsibilities to include but are not limited to:
- Communicate with customers, suppliers and installers through inbound calls, outbound calls and emails.
- Order Entry, Parts Ordering and other admin duties.
- Agree Customer installation through sign off process and confirm installation dates.
- Liaise with suppliers and manage out of stock items and delivery schedules.
- Liaise with installers regarding new jobs, remedials and call outs.
- Promote the company in the best possible light at all times.
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Requirements:*
- Ability to build strong working relationships, both with customers and internally.
- Excellent communication skills, both verbal and written.
- Ability to persuade, influence and negotiate effectively at various levels within the organisation.
- Direct B2C sales or customer service experience, including customer queries, complaints and show a high level of understanding and empathy at all times.
- Ability to effectively manage own diary and time.
- Customer Service Experience, ideally in the bathing industry but not essential.
- Good understanding of relevant IT systems, including Dynamics CRM and AX.
- Good understanding of relevant MS Office programs, including Outlook, Excel, Word and PowerPoint.
- Good understanding of all products offered by Companion/Handicare.
- Ability to work with a team in order to achieve group goals and targets
If you are looking for an exciting opportunity, then this could be the role for you! You would be joining a passionate and friendly team of people who care deeply about Making Everyday Life Easier for our customers.
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Other information:*
Benefits
Company pension
On-site parking
Life assurance
Company events
Health and wellbeing programme
Schedule
Monday to Friday
Overtime
No weekends
8 hour shift
Salary: £21,500 per annum
Salary: £21,500.00 per year
