customer relations Liverpool, England
Job description
We are seeking a dedicated and versatile Customer Service/Administrator to join our remote team. In this role, you will be responsible for providing exceptional customer support while also handling various administrative tasks to ensure the smooth operation of our business. The ideal candidate will possess excellent communication and multitasking skills, have a keen eye for detail, and be comfortable working in a fast-paced, remote environment.
Responsibilities:
- Respond to customer inquiries through various channels, including email, phone, chat, and social media platforms, ensuring timely and professional communication.
- Provide accurate information and assistance to customers regarding our products, services, and policies, ensuring a positive customer experience.
- Maintain detailed records of customer interactions and transactions in our customer relationship management (CRM) system.
- Perform administrative tasks, such as data entry, document management, and scheduling appointments or meetings, to support the smooth operation of the company.
- Collaborate with team members and other departments to resolve customer issues, share knowledge, and contribute to the continuous improvement of processes and procedures.
- Assist in the preparation of reports and presentations, ensuring accuracy and timely completion.
- Manage and maintain the company's electronic filing system, ensuring documents are organized and easily accessible.
- Participate in ongoing training and development programs to enhance customer service skills, product knowledge, and overall performance.
Requirements:
- Excellent written and verbal communication skills, with the ability to convey information clearly and effectively.
- Strong problem-solving skills and the ability to empathize with customers, understanding their needs and concerns.
- Solid multitasking and organizational skills, with the capacity to prioritize tasks effectively and manage time efficiently.
- Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint, as well as experience using CRM systems.
- A high level of attention to detail and accuracy in all aspects of work.
- Willingness to work flexible shifts, including evenings, weekends, and holidays if required, to accommodate the needs of our diverse customer base.
- A reliable high-speed internet connection and a quiet, dedicated workspace suitable for remote work.
What We Offer:
- A competitive salary and benefits package that reflects your skills and experience.
- Opportunities for growth and advancement within the company, allowing you to develop your career and reach your full potential.
- Comprehensive training and development programs that equip you with the necessary skills and knowledge to excel in your role and contribute to the success of the company.
- A supportive, diverse, and collaborative remote work environment that encourages teamwork, communication, and mutual respect.
This is a unique opportunity to join a growing company and play a key role in both customer service and administrative functions. If you have a passion for providing exceptional support to customers and a strong aptitude for administrative tasks, we would be delighted to consider your application.
