customer relations Chippenham, South West England, England
Job description
What Glotech Repairs is all about:
We are a leading repair agent in our industry, excelling at what we do. As a family-run business with over 45 years of experience, we prioritise recruiting and retaining exceptional talent. Our people take care of our valued customers, ranging from private consumers and letting agents to housing associations and insurance companies.
The role will be based at our Chippenham, Wiltshire branch, with working hours from 08:30 to 16:30, Monday to Friday (including a 30-minute lunch break each day), Saturday shifts are on a rota basis 09:00 to 17:00 (generally 1 per month) with the option of overtime or a day off in liue.
What you’ll get up to:
You will be responsible for various tasks, including but not limited to:
- Receipting in spare parts
- Ordering and managing spares inventory
- Sending spares to engineers/customers via courier or Bybox
- Managing returns and processing engineer returns
- Handling spares enquiries and issuing van stock for engineers
- Monitoring stock levels for the warehouse
- Arranging part collections via courier
- Contacting customers to keep them up to date with their orders
What we look for in you:
We are seeking a forward thinker who is self-driven, with excellent communication skills and a target-driven, motivated attitude. Being organised, punctual, and deadline-oriented is essential, and you should be proactive and capable of working independently. Exceptional customer service skills and computer literacy are also vital for this role.
What we’ll give you:
- Competitive annual salary: £22,000
- Company pension scheme
- 20 days of paid holiday plus public holidays (increasing to 22 days after 1 year of service with no sick leave in the previous year)
- A positive environment that encourages idea-sharing to drive growth
- Most importantly, you'll be part of a fun, passionate, and vibrant team.
- Preformance based bonus scheme
If you're ready to join a company that truly values its employees and are up for the challenge, apply today!
Job Types: Full-time, Permanent
Salary: £22,000.00 per year
Benefits:
- Casual dress
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Work Location: In person
Reference ID: SPARES-CHIP
