customer relations Horsham, England
Job description
FTH Hire Group is one of the largest independent plant and tool hire companies in the South East of England. We currently have 10 depots (Farnborough, Guildford, Farnham, Reading, Basingstoke, Maidstone, Southampton, Horsham, Airdrie and Chelmsford) and as a result of our expansion plans, we are looking to take on additional high calibre team members.
We have a fantastic opportunity for a Customer Sales Advisor to work at our Horsham Depot. You will be responsible for working on the trade counter serving customers face to face as well as handling enquiries over the phone. You will be answering incoming calls from customers to make sales including upsell and cross sell answering enquiries and questions, handling complaints and providing product information as required.
A background in construction or plant and tool knowledge would be advantageous although not necessary as full training is provided.
Main Job Tasks and Responsibilities
To handle customer calls
To close sales whilst always looking to maximise the sale through upsell and cross sell
Follow up any customer quotes
Handle customer objections
Provide customers with product and service information and advice.
Manage and resolve customer complaints
To provide excellent customer service
Key Competencies
Excellent verbal and written communication skills
Strong listening skills
To be curious and have good questioning techniques
Problem analysis and problem solving
Resilience
Competitive in nature
Ability to close sales opportunities
Proactive 'can do' attitude
Call centre/customer service experience (preferable)
Confident
Ability to build strong rapport with customers
Team Player
Ability to capture key customer information to input quality order
Benefits
Loyalty bonus scheme
Sales bonus scheme
Pension - auto enrolment
28 days holiday (inclusive of Bank Holidays)
Perk Box
Birthday gift
Commission
Working week: Monday to Friday 7am to 5:00pm
Job Types: Full-time, Permanent
Salary: £23,000.00-£26,000.00 per year
Benefits:
- Company pension
- Employee discount
- Store discount
Schedule:
- 10 hour shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Loyalty bonus
- Quarterly bonus
Application question(s):
- Do you have call centre/customer service experience?
- Do you enjoy talking to customers and helping them with their queries/quotes?
- Can you commute easily to the Horsham Depot?
Work Location: In person
Reference ID: CSAHorsh
