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Due to business growth, we are looking to expand our Customer Services department. As a Customer Services Co-ordinator, you will be responsible for ensuring the smooth running of the day-to-day processes relating to your Customers. You will have excellent listening and communication skills and the ability to deal with all queries and some difficult situations.

• Processing all Customer purchase orders accurately and on the day they are received
• Monitoring and and printing out all correspondence from the team central email inbox
• Processing the daily EDI orders and ensuring all standing orders are actioned in a timely manner
• Ensuring all planned outgoing calls and incoming calls are actioned in a timely manner
• Arranging collections of product and equipment when requested
• Actioning the daily shortage report for customers
• Liaising with hospitals to advise on any out of stock products, restrictions or any other delay to a scheduled delivery
• Ensuring all products which are not delivered on the due date, have the appropriate reason code assigned to them
• Logging issues in a timely manner onto Ulysses and arranging replacement orders, collections and debits/credits
• Working with the Field Service Engineers, to create service orders and maintain the relevant systems and documentation
• Attending relevant training sessions (may include, but not limited to Product Training, Systems training and QA topics)
• Providing customers with Certificate of Analysis and Certificate of Conformance upon request
• Informing customers of Bank Holiday arrangements, changes to orders and delivery dates

• Customer service experience, either phone based or face to face is essential
• Excellent administration skills to ensure accurate information for all registrations of new patients and deactivations
• Excellent communication skills and the ability to deal with all aspects of queries, including difficult and sensitive situations
• Ability to work under pressure in a fast-paced environment
• Able to express empathy to our patients and their families or carers and understand their needs
• Interpersonal skills
• GCSE in both Maths and English at a grade C or above (or equivalent) or a Customer Service NVQ