customer relations Eccles, Scotland
Job description
Date Posted 21/07/2023
Application Closing Date 18/08/2023 23:59
Hours 36 per week
Salary £26,000
Location Eccles
This role is known internally as “Customer Connect Hub Officer.”
ForHousing is an organisation with a social purpose – we create a positive impact by reinvesting profits to help build vibrant and safe communities. We know that together we achieve more, so we work with a range of like-minded partners to deliver positive change in communities and to improve lives.
As part of our Neighbourhoods team, you’ll handle enquiries and service requests from our customers, ensuring excellent service.
Why ForHousing?
- STAR – through our partnership with STAR you can save money on everyday spending and make your money go further with discounts across a wide range of shops and products
- Smartech – purchase technology or white goods and spread the cost
- Wellbeing centre – gym discounts, exercise videos, mindfulness tools, nutrition advice, financial advice and more
- Cycle to work scheme – save up to 40% on bikes and equipment
- Employee Assistance Programme – access to a 24/7 counselling and support helpline
What you’ll be doing:
- Liaising with customers using email, phone and webchat
- Acting as the first point of contact for customer enquiries
- Using our IT system to accurately record customer information
- Liaising with third parties, including contractors and external organisations, to resolve customer enquiries
- Making outbound calls to update and maintain customer details
What we’re looking for:
- Excellent customer service and communications skills
- Experience using MS Office software and Outlook
- Experience in a contact centre environment would be ideal
ForHousing is an equal opportunities employer and welcomes applications from all sections of the community. We especially welcome applicants from the Armed Forces community.
If you need any adjustments to be made to our recruitment process, please get in touch with the team on [email protected]
Please note we reserve the right to close this vacancy early, depending on application numbers.
