customer relations Madison, WI
Exact Sciences
Full Time
Madison, WI
55000 - 34000 USD ANNUAL Today
Job description
Position Overview
The Customer Care Associate provides world-class service to health care providers, patients, and public. This role will primarily receive inbound calls and place outbound calls to the health care providers, patients, and other clients.
This role can be onsite at our 1 Exact Lane location in Madison, WI or remote within Wisconsin.
Shift: Multiple shifts available, will be discussed in an interview.
Application Deadline: Tuesday June 18, 2023 at 5pm CST.
Essential Duties
Include, but are not limited to, the following:
- Respond to incoming calls and place outbound calls as directed while maintaining current client information and escalating priority issues as appropriate.
- Document all information in accordance with the standard operating procedures (SOP).
- Stay current with relevant guidelines and policies including, but not limited to, the health insurance portability and accountability act (HIPAA).
- Ensure compliance with all company procedures and guidelines; including, but not limited to, the code of business conduct and ethics.
- Stay current with the relevant guidelines and policies for medical billing.
- Conducts themselves in a professional manner in all interactions with employees of Exact Sciences, patients, providers, and other clients.
- Excellent verbal and written communication skills and the ability to work in a team environment
- Ability to interact and build strong professional relationships with customers and peers at all levels of the organization.
- Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
- Support and comply with the company’s Quality Management System policies and procedures.
- Maintain regular and reliable attendance.
- Ability to work nights and/or weekends and overtime, as needed.
- Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.
- You will be required to successfully complete an assessment showing understanding of Exact Sciences Epic processes necessary to the job functions with a score of 80% or higher. Exact Sciences will make a reasonable accommodation available, if necessary, to assist an employee with a disability to satisfy this requirement.
Minimum Qualifications
- 2+ years of customer service experience.
- Authorization to work in the United States without sponsorship.
Preferred Qualifications
- High School Diploma or General Education Diploma (GED).
- Experience in inbound and outbound contact center in the healthcare industry.
Salary Range:
$34,000.00 - $55,000.00The annual base salary shown is for this position located in US - WI - Madison on a full-time basis. In addition, this position is bonus eligible, and is eligible to receive company stock upon hire as well as annually. Benefits offered include a retirement savings plan, paid vacation, holiday and personal days, paid caregiver/parental leave, and health benefits to include medical, prescription drug, dental and vision coverage in accordance with the terms, conditions, and eligibility requirements of the applicable plans.
If you require a reasonable accommodation with the application process, please email .
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law. Applicable portions of the Company’s affirmative action program are available to any applicant or employee for inspection upon request.
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Exact Sciences
www.exactsciences.com
Madison, WI
Kevin T. Conroy
$100 to $500 million (USD)
1001 to 5000 Employees
Company - Public
Biotech & Pharmaceuticals
1995
