customer relations Titchfield, England
Job description
Eaton Aerospace division is now looking for a Lead Customer Service representative to join their highly successful B2B support team.
What you’ll do:
As a Lead Customer Service Representative, you will work as a member of the customer service team responsible for managing a nominated group of business customers. Key functions include managing the customer relationship acting as primary customer interface, leading regular customer business reviews and to manage, monitor and report on their associated order book, including driving the supply chain to deliver to customer requirements. You will travel between our 3 Aerospace plants – Titchfield, Bedhampton and South Molton. Working hours are 8-4.45 Monday- Thursday, 8-12 on Friday.
Your main responsibilities:
- Primary point of contact and interface with the customer
- Lead regular conference calls with key customers and lead customer business reviews (potentially off-site meetings)
- Communicate and hold regular customer order book reviews
- Own assigned customer order books in terms of Promise Date accuracy and general data integrity
- Perform contract review of customer requirements to ensure orders are entered into the ERP system and/or other support databases
- Manage order arrears to assigned customers and manage drive burndown plan with supply chain
- Negotiate order priorities with customers, plant and supply chain
- Expedite urgent customer orders internally to elevate critical issues
Qualifications:
- Previous experience in a customer facing role in a B2B environment is a must. Aerospace background highly desirable
- A good knowledge of ERP systems, ideally MFGPro and SAP
- Proficient in Microsoft, ie, Excel, Powerpoint, Outlook, Word
- A good understanding of Supply Chain, Demand Management, Purchasing and Engineering
- Drivers license
Skills:
- Good Presentation Skills
- Effective communication skills (verbal and written)
The successful applicant will be in contact with US ITAR controlled technology, goods and information. As a condition of employment, employees with access to US ITAR controlled technology and goods may be required to undergo an additional screening process as part of the recruitment process.
What we offer:
- Competitive compensation and benefits package
- Challenging projects in dynamic collaborative team
- We make your aspirations matter – Eaton encourages internal promotion, whenever possible
- We make your growth matter - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
- We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people’s lives and the environment through power management technologies.
- We make your wellbeing matter – We put your health and safety first. Wellness at Eaton is more than a program, it’s about changing the environment by offering the right tools to help empower employees to make that happen
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