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Job description

Full Time 37 hours per week

We're looking for an experienced, enthusiastic, flexible, proactive and committed full time Senior Team Manager to become a part of the Management Team responsible for Devon County Council's Customer Service Centre in Tiverton. This post will be offered as a 1 year Fixed Term Contract or could be suitable for an internal secondment opportunity.

The Customer Service Centre (CSC) Senior Team Manager will be responsible for effective leadership and management of the management and adviser team within the CSC. The CSC receives over 500,000 contacts across multiple channels. Decisions made will have significant impact and consequence across the Authority and given the wide range of demands from customers the postholder will be required to use developed skills of innovation and relationship building to meet growing expectations and demands.

The Customer Service Centre is open 8am- 8pm Monday to Friday and 9am- 1pm on Saturdays. You would be required to work flexibly across these hours, including regular shifts working from the office.

For a further discussion about the role -  please contact Sue Colbourne on 01392 383000

• DCC embraces the positive benefits of a diverse workforce and is committed to providing an environment that is inclusive and safe. We welcome applications from people who share our commitment to stop discrimination, challenge inequality and promote diversity across Devon. More information can be found on our Equality and Diversity webpages.
• Happy to Talk Flexible Working-The Council offers flexible working arrangements in terms of when and where people work e.g. hybrid working, part-time, condensed hours etc.
• We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expect all staff and volunteers to share this commitment.
• This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English.
• Personal data we collect from you will be processed in accordance with the Applicant privacy notice.
• For more information about Working for Devon please visit our Working for Devon page.

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Salary: £40,478.00-£44,539.00 per year

Benefits:

• Company pension
• Cycle to work scheme

Work Location: In person

Reference ID: REQ005107