customer relations Royal Tunbridge Wells, England
Job description
Creating and building beautiful award-winning homes is what we do at Dandara. Homes that combine innovative design with only the highest standards of quality which is something we have been doing for over 30 years
It’s part of the reason why we’re one of the UK’s most respected private housebuilders. And so is how we work with local communities to ensure our homes are designed in such a way that they enhance and complement their surroundings beautifully. We are now recruiting for a Property Service Scheduler to join our busy and dynamic Tunbridge Wells office. The Property Service Scheduler will manage the maintenance diaries for our customer care technician team on our developments in Tunbridge Wells and surrounding areas.
What you will do:
- Manage incoming calls from our new residents on required snagging work
- Record reported warranty defects and all contact with the customer, contractor, sub-contractor, surveyors, and insurance inspectors or internal for each individual case.
- Follow-ups with residents, ensuring they are fully satisfied before the ticket is closed
- Competently manage the engineers/technician's diaries for repair work e.g., geographical suitability per job/technician
- Manage bookings for the Head of Customer Care and sub-contractors.
- Manage department work schedule by maintaining calendars for department personnel - arranging repairs, meetings, conferences, teleconferences, and travel.
- Creating regular reports for the Customer Care Manager
- Update files with information relating to sites as a backup for rectification or warranty defects.
- Strive to achieve gains in ‘Customer Satisfaction and ‘Recommended’ ratings as reported by HBF.
What you will have:
Desirable
- Experience within the housebuilding industry
Essential
- Experience within a similar role
- Strong admin/coordination skills
- Friendly telephone and email manner
- Great time management, organisation, and people skills
- Excellent communication skills (verbal & written)
- Driving Licence
What we will offer you:
Dandara was established in 1988 from the desire to provide innovative homes and commercial properties, which would offer real value for money without compromising on design, durability or quality. Today Dandara is one of the UK’s largest independent property development companies, with over 10,000 happy customers and more than 100 industry awards for design and quality – and it’s all thanks to the vision and passion of our dedicated team. Our benefits include:
- Competitve Salary £25-£35,000 subject to experience
- 25 days holiday
- Annual bonus ( up to 15% discretionary)
- Cycle to Work
- Up to 5% pension scheme (salary sacrifice scheme)
- 2x salary life assurance (paid option to increase to x4)
If you are an experienced, driven, and ambitious Property Service Scheduler that would like to join one of the UK's most well-respected housebuilders - this may be the role for you!
Important note:
No agency applications will be considered for this role. Any CVs received will be considered a free gift
Job Type: Full-time
Salary: £25,000.00-£35,000.00 per year
Ability to commute/relocate:
- Tunbridge Wells, TN1 2UN: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer Care / Service Scheduling: 1 year (required)
Work Location: In person
