customer relations Remote
Job description
LIFE AT HUNTSWOOD
We are not an average call centre, many of our advisors describe our environment as the most fun and friendly they have ever worked with. You’ll be joining a team where you’ll be excited to start work each day.
Job Title: Banking Customer Service Advisor
Start Date: Mid August 2023
Salary: £10.90 per hour
Working hours: Full time 37.5 hours per week.
Rotational Shift pattern across Monday - Friday, 8am - 8pm, Saturday 8am-6pm & Sunday 10am -6pm
- Where will you be working?
This role is remote working, equipment and training provided.
Benefits -
- Comprehensive Training
- Generous staff discounts- access to our intranet with exclusive discounts from leading retailers
- Free Tea, Coffee & Hot Chocolate on site!
- Access to an online Well-being centre that has a variety of tools to nurture your overall health.
- Refer a friend scheme (earn £600 for each person you refer)
- Mentorship program to grow and develop within the company
Job Description
As a Banking Customer Service Advisor you will be working within a busy, fast paced, multi-skilled team. You will be responsible for providing support to new and existing customers via calls, webchat, emails & SMS.
You'll be able to work from home for the duration, and all training and equipment would be provided.
What you'll need to succeed
You will have previous complaint handling experience within financial services dealing with a variety of different products. You'll be used to working to case targets within this fast-paced environment and managing your own workload.
You will have excellent communication skill to be able to explain things clearly, tailoring each call and letter to each customer's needs, as well as being able to talk to key stakeholders within the bank.
You'll also have a great attention to detail, whilst navigate numerous internal systems, to resolve complaint right the first time.
*Please note all applicants will be subject to a disclosure check, credit check and fraud check as well as referencing*
Job Types: Full-time, Permanent
Salary: £10.90 per hour
Benefits:
- Health & wellbeing programme
- Referral programme
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Every weekend
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Performance bonus
Experience:
- Customer service: 1 year (required)
- financial services: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: Remote
