customer relations Glasgow, Scotland
Job description
LIFE AT HUNTSWOOD
We are not an average call centre, many of our advisors describe our environment as the most fun and friendly they have ever worked with. You’ll be joining a team where you’ll be excited to start work each day.
Customer Service Advisor/Complaints Handler
As a Customer Service Advisor, you will be working within a busy, fast paced, multi-skilled team.
You will be responsible for providing excellent customer service, respond to enquiries and resolving complaints via multiple forms of contact from telephone to email and social media.
What you'll need to succeed
You will have previous complaint handling experience within financial services dealing with a variety of different products. You'll be used to working to case targets within this fast-paced environment and managing your own workload.
You will have excellent communication skill to be able to explain things clearly, tailoring each call and letter to each customer's needs, as well as being able to talk to key stakeholders within the bank.
You'll also have a great attention to detail, whilst navigate numerous internal systems, to resolve complaint right the first time.
Start Date: 14th August 2023
Salary: £10.90 per hour + Performance Bonus
Working hours: Full time 37.5 hours per week.
Rotational Shift pattern across Monday - Friday, 9am - 5.30pm
Where will you be working: Hybrid Working – Our Glasgow City Centre Site and from Home!
- Monday & Friday WFH
- Tuesday, Wednesday & Thursday Glasgow Site
Benefits:
- Generous staff discounts- access to our intranet with exclusive discounts from leading retailers
- Pension scheme
- Access to an online Wellbeing centre which has a variety of tools to nurture your - physical and mental health
- Access to mental health support through Able Futures
- Progression opportunities
- Charity involvement, our agents nominate a new charity each year
Huntswood is an organisation born of the desire to make a positive difference and key to that are people in the organisation. So, if you want to join this growing team of excellent associates and make a positive difference apply now!
"It's not just about what we do, but the way we do it. And it's our values that make us special."
To help you stay safe in your job search Huntswood will only ask for contact details via email when first contacting you and not any other personal details
*Please note all applicants will be subject to a disclosure check, credit check and fraud check as well as referencing*
Job Type: Full-time
Salary: Up to £12.00 per hour
Benefits:
- Casual dress
- Company pension
- Health & wellbeing programme
- Referral programme
- Store discount
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Glasgow: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you able to complete training in our Glasgow City Centre office?
Experience:
- Customer service: 1 year (required)
- Complaint handling: 1 year (required)
- Contact Centre: 1 year (required)
Work Location: Hybrid remote in Glasgow
Expected start date: 14/08/2023
