customer relations Birchwood
Job description
DESCRIPTION
Grade 1
Permanent
Full Time - 40 hours
£22,464+ benefits
Hybrid working, when you need to meet your team in person you’ll be working from the Warrington Contact Centre WA3 7PB
Our passion at Currys is helping everyone enjoy the latest tech. We’re proud of the service levels we provide for our customers – online, in-store or in their homes. And it’s all down to our people, 30,000+ capable and committed colleagues, learning together, growing together, making us amazing and celebrating the wins.
This role is to provide an excellent level of professional customer service for iD Mobile & Currys customers. You’ll respond to customers calls advising them on all aspects of business affecting customer’ post sale and product support.
As part of this role, you’ll be responsible for:
Receiving and returning customer contact by telephone and letter- Taking ownership and responsibility of customers queries, complaints providing ‘right first time’ resolution to minimise repeat queries.
- To meet quality standards in order to contribute to the overall level of customer satisfaction
- Working on your own initiative, using resources to hand and working as a team when seeking customer resolutions.
- Achieve individual performance targets based on individual and departmental key performance indicators (KPIs).
You will need:
Excellent written communication skills, conflict resolutions skills and time management skills- Knowledge of IT systems, MS Word, Excel and keyboard skills
- Able to work in a fast-paced environment with the flexibility needed to embrace and adapt quickly to change
- Good understanding of consumer rights.
- Ability to deal with challenging and escalated situations.
We’re one team and we celebrate all the great things you do. One way we show our gratitude is by giving you access to a range of lifestyle benefits including:
Discounts at our Currys stores and on our partner networks- Life Assurance and Sharesave scheme
- Access to a variety of Wellbeing initiatives including cycle to work and eyecare
- Access to the Aviva Digital GP app, where you can access a GP 24/7
Beyond that, we'll be with you every step of the way, enabling you to get the most out of your role. We're building a team that brings technology to people, making their lives better, easier and fuller, and you can be part of it.
#LI-Hybrid
