customer relations London, England
Job description
Customer Service/Assistant Aftersales Manager
Location: Kingston (SW20 0AD)
Salary: £30,000 basic, realistic OTE £35,000 plus Company Demonstrator
THE ROLE
The purpose of the role is to assist in the management of the aftersales department with particular focus on elevating the customer experience to ensure complete satisfaction to each and every one of our valued customers
KEY TASKS
· Building Rapport with customers to ensure their journey is seamless, improving all areas of customer satisfaction by measuring and monitoring all feedback
· Assisting to ensure that the work carried out by the aftersales department achieves the required levels of profitability, work quality and customer satisfaction
· To assist in identifying any weaknesses throughout the aftersales operation and support colleagues to make relevant improvements
· Assisting the Aftersales Manager with general administration and report generating functions
· Ensuring a high standard of departmental housekeeping is maintained at all times
· Any other adhoc duties / projects required by the Aftersales Manager
Person Specification
· Excellent customer service skills with a passion for working with people.
· Record of working within customer services or a customer-facing role in the retail industry.
· Able to take initiative and ownership of issues; is proactive, has a ‘can-do’ attitude.
· Previous Supervision/ leadership experience
· Willingness to learn, develop and keep up-to-date with technical/product information.
· Strong organisational and prioritisation skills.
· Strong people/communication skills.
· Is a team player willing to support your colleagues
· Has the ability to build relationships and display empathy
· Holds a full UK driving licence.
About us:
Established some eighty years ago and today one of the most prominent family-owned motor retail groups in England; we are also recognised as one of the most successful specialists in the sale of pre-owned cars. Currie Motors' business philosophy is encapsulated in the internationally known slogan "Nice People to Do Business With”.
Our personal and transparent service has helped us to become one of London's most respected dealership groups, and the quality of our service sees many satisfied motorists return for their future motoring needs.
Hours of work
Monday to Friday 8am to 6pm
What’s on offer:
+ Workplace Pension Scheme
+Cycle to Work Scheme
+ Eyecare Vouchers
+ Loyalty & Long Service Awards
+ Life Insurance
+Employee Assistance programme
+ Car Leasing Scheme
+ Training and on-going development with the Award-Winning Toyota Academy
+ Opportunity for career progression
Job Types: Full-time, Permanent
Salary: £30,000.00 per year
Benefits:
- Company car
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Sick pay
Schedule:
- Monday to Friday
Supplemental pay types:
- Commission pay
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Experience:
- sales: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
About Currie Motors
Revenue: $25 to $50 million (USD)
Size: 51 to 200 Employees
Type: Company - Private
Website: www.curriemotors.co.uk
