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Job description

At Virginia Culligan , we specialize in the sales, installation and service of household and commercial water treatment equipment. We are currently seeking a highly motivated and energetic individual to join our growing business.

Qualifications:

• Independently driven, self-starter and creative
• Strong desire to learn, and communicate effectively
• Ability to form effective relationships with customers and the Culligan team
• Basic time management, organization and planning skills
• Minimum High school diploma

Job Duties:

• Scheduling of all service, delivery, and sales calls
• Answer customer inquiries on the telephone, and walk-ins
• Complete internal reporting as required.
• Make outbound calls to current customers with the intent of scheduling additional services or offering maintenance plans.
• Complete outbound collection calls on past due accounts
• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Basic record keeping on customer accounts
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders.
• Refer unresolved customer grievances to designated departments for further investigation
• Determine charges for services requested, collect deposits or payments, or arrange for billing
• Solicit sales of new or additional services or products
• All other duties as assigned by the Office Manager

Job Type: Full-time

Pay: $14.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)

Work Location: In person

Apply Here

About Culligan

CEO: Scott Clawson
Revenue: $1 to $5 billion (USD)
Size: 1001 to 5000 Employees
Type: Company - Private
Website: www.culligan.com
Year Founded: 1936