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Position: Customer Service Representative

Job Description:

The Customer Service Representative will play a key role in the success of our company. This position is responsible for building and maintaining strong customer relationships. The CSR will interact with customers to ensure a positive experience and to provide an excellent shopping experience. They will build and maintain relationships with customers to ensure that customer's needs are met.

Core Duties & Responsibilities:

• Manage customer accounts in our large database including entering customer information into our system.
• Identify and assess customers' needs to achieve satisfaction.
• Build and maintain relationships with customers.
• Work with the sales team to ensure that each customer is satisfied with the shopping experience.
• Strive for excellence and maintain high standards for customer service and sales.
• Work with other departments to ensure that the shopping experience is consistent across all channels.
• Adhere to all safety and quality standards.
• Maintain an attractive and appealing environment for customers.
• Work as a team with other departments to ensure the shopping experience is consistent across all channels.

Requirements:

• 1-2 years of previous experience in a customer service environment.
• Focused on achieving results through effective communication with clients.
• Ability to build rapport with clients.
• Strong organizational skills, ability to multi-task in a fast-paced environment.
• Ability to work both independently and as part of a team.

Craftiful provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Craftiful complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.'

Job Type: Part-time
Part-time hours: 30 per week

Salary: From £10.75 per hour

Benefits:

• Company pension
• Employee discount

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus scheme

Experience:

• Customer service: 1 year (required)

Work Location: In person