customer relations Congleton, England
Job description
An Experienced Customer Service Coordinator is required for a well-established Tech-services business located in Congleton.
The business has a casual in-office atmosphere with its own onsite parking and a competitive perks package.
You will be detailing with existing clients as well as prospective customers, so you’ll need great communication skills to a high professional standard across phone, emails and live-chat.
In this role you’ll be required to make outbound calls as well fielding in-bound enquiries – but it isn’t a sales role.
The key aspects will be taking any enquires about existing accounts and their assigned products and services, resolving queries and escalating more serious issues – so you’ll have a solution orientated approach.
Anyone who has worked in customer service / customer retention in a tech market would be great, but an industry specific background isn’t essential. You will need to be able to process orders onto a CRM system accurately and efficiently, handling customer data with appropriate sensitivity and confidentiality.
This role will be office-based Monday to Friday with the potential for hybrid working post-probation / induction. If you do work from home, they will cover the cost of broadband for doing so.
You’ll be joining a supporting and close-knit team with lots of training and development available.
Job Types: Full-time, Permanent
Salary: £20,000.00-£23,000.00 per year
Benefits:
- Company events
- Company pension
- On-site parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Congleton: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 1 year (preferred)
- online-chat: 1 year (preferred)
Work Location: In person
Reference ID: 33622
