customer relations

customer relations Congleton, England

Contrast UK Ltd
Full Time Congleton, England 23000 - 20000 GBP ANNUAL Today
Job description

An Experienced Customer Service Coordinator is required for a well-established Tech-services business located in Congleton.

The business has a casual in-office atmosphere with its own onsite parking and a competitive perks package.

You will be detailing with existing clients as well as prospective customers, so you’ll need great communication skills to a high professional standard across phone, emails and live-chat.

In this role you’ll be required to make outbound calls as well fielding in-bound enquiries – but it isn’t a sales role.

The key aspects will be taking any enquires about existing accounts and their assigned products and services, resolving queries and escalating more serious issues – so you’ll have a solution orientated approach.

Anyone who has worked in customer service / customer retention in a tech market would be great, but an industry specific background isn’t essential. You will need to be able to process orders onto a CRM system accurately and efficiently, handling customer data with appropriate sensitivity and confidentiality.

This role will be office-based Monday to Friday with the potential for hybrid working post-probation / induction. If you do work from home, they will cover the cost of broadband for doing so.

You’ll be joining a supporting and close-knit team with lots of training and development available.

Job Types: Full-time, Permanent

Salary: £20,000.00-£23,000.00 per year

Benefits:

  • Company events
  • Company pension
  • On-site parking

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Congleton: reliably commute or plan to relocate before starting work (required)

Experience:

  • Customer service: 1 year (preferred)
  • online-chat: 1 year (preferred)

Work Location: In person

Reference ID: 33622

customer relations
Contrast UK Ltd

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