customer relations

customer relations Remote

Chartered Institute of Legal Executives
Full Time Remote 22000 - 19000 GBP ANNUAL Today
Job description

Job Advert

Customer Service Executive

(Work from home / Remote working)


Are you an experienced provider of excellent customer service, who enjoys dealing promptly and effectively with enquiries, and supporting people on their customer journey? CILEX is offering an exciting opportunity to join our team dedicated to delivering the best possible experience for our members and customers.


Successful candidates will have excellent communication skills, and will know how to listen to and understand complex customer needs and respond to them clearly and efficiently. You will have a passion for providing top-quality service, and will be able to provide advice and guidance to enable enquirers to access the products and services most suited to their requirements in a smooth and frictionless way.


The role

To provide advice, guidance and support to members and customers

To understand customer requirements and address those needs in a clear and concise manner

To sell associated products and services which meet customers’ needs

To support the delivery of on-line services including the shop and portals

To support the maintenance and cleansing of all customer data

To provide positive interventions which add value for customers

To develop relationships with key business accounts

To collect and collate customer insights


What we’re looking for

The ideal candidate will have the following:

Essential Experience:

Educated to Level 2/GCSE A -C standard or equivalent English Language and Maths

Experience of working in a multi-product customer-led environment with experience of customer needs analysis and solution development

Confidence both taking calls and making outbound calls


Desirable Experience:

Experience of sales

NVQ Level 2 or above in Business Administration

Experience of working within a professional body within a regulated sector

Experience of working within the legal sector

IAG Qualification L2


What we can offer

Remote Working

Competitive benefits

A Health and wellbeing focus

Continuous development through our in-house Learning Hub


We reserve the right to close the vacancy early if a high volume of applications are received, in order to maintain a positive candidate experience.

This organisation is committed to safeguarding and promoting the welfare of learners and expects all staff to share this commitment.

We are committed to ensuring that diversity, equality and inclusion are at the heart of our business and we welcome applications from all backgrounds.

customer relations
Chartered Institute of Legal Executives

www.cilex.org.uk
Kempston, United Kingdom
Unknown / Non-Applicable
51 to 200 Employees
Self-employed
Education Support & Training Services
Education
1963
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