customer relations Chesterfield, England
Job description
Location: Chesterfield
Salary: £22,358.92 per annum
Contract: Permanent, Full time
Hours: 40 hours/ week, Monday-Friday
We have an excellent opportunity for a Home Charge Advisor to be part of one of the UK's fastest-growing industries. As our Home Charge Advisor, you will ensure our customers are engaged regularly. You’ll be the voice of ChargedEV, making a lasting first impression with a genuine passion for customer experience and a strong understanding of the process and the importance of customer service. Advising and supporting customers through their onboarding journey, empowering them to make informed choices about which of our products meet their needs.
ChargedEV is part of the hugely successful Redde Northgate PLC; a leading automotive mobility solutions provider. Together we’re supporting Road to Net Zero and the transition to electric vehicles through the provision of domestic and commercial EV charging installation and fleet services. With 10 years of experience in EV Charging, with operations nationwide, we’re expanding the business in a fast-growing market to deliver for our rapidly growing customer base.
Responsibilities:
- Owning customer contact from lead to the pre-assessment stage. Inbound and outbound calling, email, live chat, etc.
- Ability to work on own initiative, multitask and work well under pressure with a high volume of customer contact
- The ability to work collaboratively with your colleagues to convert leads into completed installations
- Organising, supporting, and allocating customers to other departments, as per process
- An understanding of processes as a whole and being able to see the “why” behind each stage and how that delivers our customer proposition - therefore ensuring compliance to our internal processes
- Clear communicator with a focus on listening and acute attention to detail sharing accurate information about our products and services
- Demonstrate a positive proactive approach towards organisational change and work flexibly to meet the demands of a new and evolving market
What’s in it for you?
Salary- £22,358.92 per annum.
Annual leave- 24 days, rising to 26 with length of service. Of course, you’ll have public holidays too and we’ll even help you celebrate with an extra day off for your birthday!
Pension- 5% Employer Contributions.
Financial Benefits- save-as-you-earn scheme, employee referral scheme- earn £1,000 per person you successfully refer, free life assurance and access to our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few).
Lifestyle & Wellbeing Benefits- discounted & flexible gym memberships, eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app.
Motoring Benefits- access to an employee vehicle-leasing scheme, free motor accident assistance, discounted vehicle repairs and discounts on weekend vehicle hire and van hire.
About you
- You are a self-starter, independent and innovative
- You’re hard-working and thrive off providing excellent service for your customers
- You are environmentally conscious, with a passion for the EV industry
- You’re eager to develop and progress your career in a fast-growing industry
About us
ChargedEV is part of the hugely successful Redde Northgate PLC; a leading automotive mobility solutions provider. Together we’re supporting Road to Net Zero and the transition to electric vehicles through the provision of domestic and commercial EV charging installation and fleet services. With 10 years of experience in EV Charging, with operations nationwide, we’re expanding the business in a fast-growing market to deliver for our rapidly growing customer base.
Be part of our future
If you would love to join our dynamic team as a Customer Engagement Specialist, we encourage you to apply today!
