customer relations Newton Aycliffe, England
Job description
Power Tool World is a leading eCommerce power tool retailer with an enviable industry reputation and a strong online presence. We're hiring for a Customer Service Advisor to support our growth.
This is a fantastic opportunity for a motivated individual to join a tight-knit and high performing team where benefits include monthly company lunches, free parking and of course staff discount.
About The Role
Reporting to the Customer Service Team Leader, you will work within our Customer Service department to provide advice and guidance to our customers, supporting them in making purchases and with after-sales care, developing a culture of customer satisfaction through the timely and thorough handling of enquiries.
You will be the voice of our organisation, and as such this role best suits upbeat and self-motivated individuals for whom attention to detail and accuracy are key. With the requirement to meet deadlines and to deliver at pace, it is important that you have the organisational skills and the ability to effectively prioritise your workload.
This is a full time, permanent position with a starting salary of £23091.00 per annum.
Your normal working week will be Monday to Friday from 8.30am to 5.30pm.
Key Duties & Responsibilities
- Prioritise and process customer queries and requests submitted by telephone, email, live chat or social media.
- Investigate and resolve any customer complaints with patience and empathy, always aiming to reach resolution at first point of contact
- Maintain thorough and accurate customer service records through the use of CRM software
- Communicate with customers about their orders, including any delays or changes in delivery
- Help customers to register online and process their orders through our website
- Check product availability for customer orders, offering suitable substitutes for out of stock items where appropriate.
Skills & Experience
Essential:
- Previous experience of working in a customer focused environment.
- Positive energy - Willing to go the extra mile for each and every customer
- Team spirit – Great customer service relies on effective teamwork
- Confidence - We are looking for people’s people who can establish common ground, remain calm under pressure and work towards positive outcomes with confidence.
- Sparkling telephone manner - Customers must feel like you can relate to them with empathy through clear and effective communication
Desirable:
- Experience of working towards and exceeding targets
- Experience using and maintaining customer records using CRM software
- Industry experience would be beneficial but is certainly not a requirement
Job Types: Full-time, Permanent
Salary: £23,091.00 per year
Benefits:
- Casual dress
- Employee discount
- On-site parking
Schedule:
- Day shift
- Monday to Friday
- No weekends
Work Location: In person
