customer relations Leicester, England
Job description
Customer Service Apprenticeship - British Gas Business Energy Team – Full Time Permanent
Hybrid Working – Mixture of Home and Office. Initially working from the office.
Office based training up to 8 weeks (8.45am-5.00pm) Please let us know about any pre-booked holidays you may have, and your commute is manageable.
Hours after training - Monday to Friday - 37 hours. Shifts will be between 8am - 6pm - Please ensure you can work within these hours before applying.
Salary - £22,121 rising to £24,945 after 12 months and on successful completion of your apprenticeship.
Bonus - up to 16% quarterly bonus.
Start Date – Monday 4th Sept 2023.
Location - British Gas Spinneyside Penman Way, Grove Park, Enderby, . Leicester (LE19 1SZ)
Closing date for applications is 17th July 2023
Here at British Gas, we are on the lookout for Customer Service Apprentices to join us. You will work and learn, serving our customers when they need us most, while working to attain your Customer Service Specialist (Level 3) qualification. There has never been a more exciting time to join our Customer Service team, as we move to a new way of working in our teams where collaboration and the customer journey is at the heart of everything we do!
Customer Service is critical to the success of our business. You will be our customers’ first point of contact and responsible for ensuring they have a fantastic experience with us. We’re looking for enthusiastic individuals who can deliver first class service, together with a passion for making a real difference as we move towards a net zero future!
You will gain a broad understanding of our customers' businesses from the day you start your journey with us, but don’t worry, we will be supporting you every step of the way! We have partnered with an established training provider to ensure that all your training needs throughout the programme are met, you will also be assigned a mentor to further assist your development as well as the day-to-day support offered by your manager and colleagues. 20% of your development will be a combination of theory, technical and practical training whilst the remaining 80% will be on the job learning supported by a robust development plan to really help you succeed and reach your potential. We believe those who join the programme will be the future innovators and revolutionaries of our business!
Your apprenticeship will be dual purposed. We will require you to be ready to talk to our customers from Week 4, while developing your skills through the apprenticeship modules and learning over an 18-month period. You will be supported and encouraged to be the best version of yourself in dealing with our customers’ needs or with the modules and learning.
What else you’ll need:
When you work from home you will need a reliable broadband speed. We ask that it’s at least 10mbps download and similar upload speed. You’ll also need a suitable home working environment (we’ll provide the computer equipment, but you will need a suitable desk space with no interruptions or distractions).
Let’s talk benefits. Here's just a selection:
Private Medical Cover
Employee Energy Allowance
Holiday Allowance - 25 days holiday per year + bank holidays
Life Assurance
Contributory pension
A superb selection of fabulous flexible benefits
You’ll need the Right to Work in the UK so a passport or a birth certificate and proof of National Insurance are essential. A financial check will be arranged to ensure you meet our employment criteria. We’ll also ask you to complete a Basic Disclosure Check and of course we’ll collect your previous employment references as standard.
#LI-BGAS
At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team – a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are dedicated in helping to close the diversity gap and would love to see more females, people of colour and LGBTQ+ employees, as well as those from a variety of cultures and ethnicity to veterans and the differently abled. Supporting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but to add to it!
PLEASE APPLY ONLINE by hitting the 'Apply' button.
Applications will ONLY be accepted via the ‘Apply’ button.
This role is being handled by the Centrica recruitment team and NO agency contact is required.
